Customer Service Administrator
2 weeks ago
Customer Service Advisor - Permanent Office based Belfast New career this side of Christmas This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits include full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen Note No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you As Appointments Advisor you will be responsible for dealing with all inbound calls to the department. The role encompass the backbone of the patient pathway process and successful candidates will gain first‑hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary: As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow‑up appointments. You will be the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that our patients can expect. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web‑based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas while staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key Responsibilities Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. Following up on enquiries by phone and email. Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. Process and book all referrals within appropriate time frames. Scheduling of surgical procedures within specific time scales. Ensuring that all patient treatment records are accurate and up to date. Liaising with colleagues across a variety of teams. #J-18808-Ljbffr
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Customer Service Administrator
3 weeks ago
Belfast, United Kingdom Pertemps Redditch Commercial Full timeJob Title: Customer Service & Office Administrator Location: Belfast, BT12 Salary: £24,500 – £25,000 per annum depending on experience Full-time, Permanent, Office-Based (Driving License required) About the Role We’re working with a leading organisation based in Belfast who are looking for a proactive and personable Customer Service & Office...
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Customer Service Administrator
1 week ago
Belfast, United Kingdom Link Group Full time**Overview** To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. **Key Accountabilities and Main Responsibilities** - Demonstrate care and empathy for the customer and intermediary need in handling...
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Customer Service Administrator
6 days ago
Belfast, United Kingdom Capita Full timeCustomer Service Administrator - Hybrid Working - Belfast £19,371.83 **Key Duties and Responsibilities include**: - Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner - Supporting the delivery of an administration service - Updating and maintaining quality data in various client...
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Customer Service Administrator
1 week ago
Belfast, United Kingdom Huhtamaki Group Full timeInspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...
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Customer Service Administrator
2 weeks ago
Belfast, United Kingdom EZ Living Interiors Full timeEZ Living Interiors are seeking an experienced customer service administrator to join our team in our Belfast Store. Key areas of responsibility: - Ensure customers receive a high standard of support and that their needs are met. - Process customer complaints and strive to provide an appropriate and timely resolution. - Possess a good knowledge of the...
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Customer Service Administrator
1 week ago
Belfast, United Kingdom Huhtamaki Full timeEnjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could...
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Customer Service Administrator
5 days ago
Belfast, United Kingdom Huhtamaki Full timeEnjoy a career, packaged with care, whilst helping protect food, people and the planetWe are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.You could be part of...
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Customer Service Administrator
1 day ago
Belfast, United Kingdom HUHTAMAKI Full timeEnjoy a career, packaged with care, whilst helping protect food, people and the planetWe are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.You could be part of...
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Customer Service Administrator
4 days ago
Belfast, United Kingdom Huhtamaki Full timeEnjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could...
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Customer Service Administrator
5 days ago
Belfast, United Kingdom Huhtamaki Full timeEnjoy a career, packaged with care, whilst helping protect food, people and the planet Make your application after reading the following skill and qualification requirements for this position.We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure...
