Programme Support Executive Manchester

2 weeks ago

Manchester, United Kingdom Gordon Yates Limited Full time

Programme Support Executive needed in Manchester for around 3 months. This role is hybrid and pays £12.25 per hour.
Key Responsibilities:

- Assist the Programme Operations Manager in the monitoring and tracking of mailbox volumes and other activities to ensure allocation of work across the team is manageable.
- Assist the Programme Operations Manager with the setup and running of all programmes.
- Coordinate and assist with the running of all daily tasks, including attendance and updating delegate records.
- Update any associated delegate information documentation, system communications and ensure the website is up to date.
- Working with the On-Line team to maintain the virtual learning environment content and set-up and dealing with delegate queries
- Maintaining and updating Operations manuals to ensure that all programme information and processes are kept up to date.
- Creating and maintaining accurate financial records for programmes and assist with related queries.
- Assisting with the checking and coding of any associated supplier invoices.
- Updating learner information in systems including Administrate, Banner and Salesforce.
- Assist the Management Team with any tasks necessary to ensure the smooth running of the team.
- Maintain high standards of work and professionalism at all times, particularly with regards to accuracy in both written and verbal communication.
- Build, manage and maintain strong inter-departmental relationships and communication and work in partnership with other team members.
- Operate within data protection guidelines and ensure customer confidentiality is maintained at all times.
- Assisting the wider operations team when required.
- Effectively undertake any other duties as required.

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