Team Leader

**Company Description**:
We are Home Instead Cambridge. We are the leading provider of quality home care in Cambridge for older people. We help older people live at home as they age, with a high quality very personalised service. We’re a team of passionate people delivering a service that our clients rate highly and we make a real difference to their lives.

**Job Description**:
Do you thrive on supporting others to be the best they can be? Is providing a gold standard service important to you? Do you want to be part of a team that leads the way in changing how we help older people to live successfully at home?

Our Team Leaders are at the heart of how we deliver this fantastic service to our clients, ensuring that each client receives care from a Caregiver who is familiar to them. The Team Leader simultaneously manages and supports our Caregivers from their early days in the company and develops them as professional carers, mentoring, managing, developing.

You must provide clear evidence of supporting people in their roles and be a clear communicator. You’ll also be passionate about providing excellent customer service to both internal and external customers. You will need to be dynamic but organised and someone with a great work ethic who thrives on being busy.

In return we’ll offer two things:
First, we’ll surround you with similar people and the opportunity to really deliver a first class service. You’ll also have the resources and support of a franchise network that spans the globe. There’ll be people, technologies, and ideas to inform your own work.

Second, we’ll give you the support to develop your people management skills and leadership qualities.

There’ll be a competitive salary and benefits package as you’d expect. You will be based in our office in St Ives, near Cambridge and report directly to our Registered Care Manager.

So, if you can demonstrate that you have the drive and ideas to help us send us your CV and covering letter telling us in three sentences what you’d bring and why this role is for you.

**Additional Information**:
**The Role**
- Daily management of a team of up to 30 Caregivers.
- Support and mentor Caregivers. Conduct spot checks, supervisions and appraisals to meet Franchise Standards and develop Caregivers.
- Liaise with the Trainer to identify training and development opportunities for Caregivers.
- Liaise with Schedulers to identify and manage Caregiver schedules.
- Report to the Registered Care Manager and draw on that person for HR support when needed.
- Support of up to 40 clients conducting service reviews, QAs and completing & updating client support plans using digital care planning.
- Build and maintain positive relationships with existing clients, their families and other professionals involved in their care.
- Plan and manage own workload and diary to meet business targets.
- Maintain accurate client and Caregiver records on Home Instead software and People Planner.
- Conduct client and Caregiver introductions.
- Provide support to the Client Services team.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy,

**Essential Criteria**
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with electronic MAR records and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and on-job training to Caregivers.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.