Senior Strategic Workforce Planner

**Company Description**
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

As a member of the team reporting to the Director of Planning, this specialist role’s primary focus is to lead the transition from tactical work force management (WFM) to the strategic development of resource planning, reporting, tools and analysis across the global operation function, working directly alongside the Director of Planning.

**Key Responsibilities**:

- Assist the Director of Planning in leading the developing strategic workforce plans across the Global Operation in EMEA, US and APAC, including the design and build of industry leading processes, systems and models.
- Manage the WFM budget planning process and delivery to ensure people resources are consistently aligned to defined budgets across all operation's functions and cost centres.
- As part of the core operations team strategically transforming the operation, lead on key transformational Initiatives that require a detailed knowledge of workforce planning principles in all geographies, and own delivery of all new WFM processes, systems and data.
- Leverage established analytical skills to identify trends and opportunities for improvement. Lead on the delivery of identified opportunities, providing greater efficiencies and cost saving to the business.
- Collaborate with revenue owners and their strategic plans for service delivery to improve the quality, consistency and transparency of financial information and forecasts. Ensure Global Operations business is right sized and delivers to expected budgets & unit costs.

**Qualifications**
Qualification by Industry Body (SWPP / The Forum)

Working knowledge of Teleopti/Calabrio/Genesys and AWS Connect

10+ years working in Workforce Planning Team (Ideally at Lead/Manager level)

Experience of leading WFM functions across a multi-functional, highly complex, Global Operations
**Additional Information** Values and Life at Xplor**

Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

- Make life simple
- Build for people
- Move with purpose
- Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local community
- Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements

**Ready to apply?**

**More about us**

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services - and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

**Good to know**

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.