Control Tower Administrator

5 days ago

BurtonOnTrent, United Kingdom Hellmann Worldwide Logistics Ltd Full time

**Location**: Burton

**Hours**: Full time, 40 hours per week, 8:00 - 16.30 Monday to Friday (30 minute break)

**About the position**:
The Control Tower administrator plays an important and integral part of the contracts logistics operation. They will help process the smooth and efficient flow of goods from 4PL facilities in Europe onward to end destination.

The Control Tower administrator will be part of an operational team delivering a professional and high standard of service in line with internal and external customer requirements. It will involve multiple methods of effective communication where accuracy and expediency is imperative. The team member will provide excellent customer service to key stakeholders in service of and within the customers’ business. They will liaise directly with the customer, 4PL suppliers and internal management.

They will support with additional requests and resolve queries swiftly and with clarity. This key team member will also be responsible for collating and inputting data on a daily basis from various sources which help to build key reports and KPI’s for reporting to senior management and the client.

Key Tasks and Responsibilities will include:

- Liaising with customer to arrange collection of goods from EU 3PL warehouses
- Liaising with customer on queries relating to container receipts
- Investigating customer queries in relation to missing pallet/items on shipments
- Day to day contact with 3PL’s providing warehousing services
- Preparing reports for the customer
- Supporting with additional requests from the customer as required
- Collating and inputting data from various sources which help to build key reports and KPI’s for reporting to senior management
- Ensuring all daily reporting tools are rigorously maintained so that correct information is presented to the customer
- Providing a contact point for customer queries or specialist requests
- To maintain vigilance regarding procedural compliance
- Proactively manage H&S aspects within the workplace
- Any other reasonable request allocated by their line manager

**About you**:
A team player who has a flexible approach and is willing to go the extra mile, they will be able to work effectively with other departments to achieve results. They will be self motivated and capable of working under limited supervision. Tenacious and driven to succeed.

**Salary is dependent upon qualifications and experience.**

**Right to Work UK**

**We are not looking to engage with any external recruitment agencies.

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