Service Desk Consultant
2 days ago
Job Type**:Service Desk Consultant**
Job Location**:Warsaw, Poland**
Job Type**:Permanent**
**Key Responsibilities**:
- Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
- Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
- Respond to customer inquiries, feedback, and compliments
- Use Remote Desktop tool to assist the end users as required
- To diagnose and resolve software and hardware incidents, including operating systems related incidents.
- To install and configure new IT software
- Ability of multi-tasking and operate under pressure
- Assistance and guidance to less experienced Service Desk agents.
- Other Service Desk related tasks
- Execute the role of SME (Subject Matter expert) during any outage
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
**Requirements**:
Good telephone manner, good communication skills and positive attitude.
2-3+ years. At least 2 years work experience in Technical Help desk/Service desk
Proficiency in spoken and written English and German
Flexibility to work on shift schedules (weekend)
Strong problem solving and analytical skills
Experience with MS Office/Windows 10 software.
Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.
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