Service Desk Analyst

5 days ago


London, United Kingdom Service Care Solutions - Criminal Justice Full time

1. Manage incidents and requests in line with the agreed incident management and
request fulfilment processes and local procedures.
2. Provide remote assistance over the phone and advice to users through instant
messenger and through the use of remote support tools such as Dameware.
3. Assist with issuing and resetting passwords using agreed procedures to maintain
system security.
4. Proactively keep users informed throughout all stages of all processes by phone,
5. Encourage and support users to use self-service systems to log, update, chase,
receive updates and cancel calls.
Skills/Experience Required
Effective Communication
ITIL
Granicus/Firmstep
Hornbill
Microsoft dynamics 365 admin
Microsoft SharePoint admin
Microsoft office 365 admin
Knowledge article creation
Service desk triaging



  • London, United Kingdom Sanderson Full time

    IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365, Active Directory IT Support Analyst required for a leading insurance group based in London Flexible working **Salary**:up to £33,000 Start date: ASAP **IT Service Desk Analyst, Win 10, 0365** **Skills and experience required**: - Previous experience in a similar Service Desk or...


  • London, United Kingdom Sanderson Full time

    **Role**: Service Desk Analyst **Location**: London **Salary**: £27-33k A leading insurance company is looking for a Service Desk Analyst to join their growing team. This is an excellent opportunity for somebody with 1+ year's experience looking to take their career to the next level. - 1+ years plus experience working as a service desk analyst - Strong...


  • London, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst. The role offers a hybrid work from home policy; being able to work from home one week in two allowing you a great work/life...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Greenfix Property Care Full time £30,000 - £40,000 per year

    Job Description Service Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...


  • London, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** **Your responsibilities**: - Office 365 - Microsoft Teams - Windows 10 - Active Directory - Exchange - iManage **Your skills**: - A minimum of 1 years’ IT service desk experience within a legal or professional services organisation. - Excellent...


  • London, United Kingdom Proactive Appointments Full time

    Serice Desk Analyst - Hybrid - Inside IR25 Service Desk Analyst - Hybrid Inside IR35 Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


  • London, United Kingdom Harrison Holgate Full time

    Service Desk Analyst **Salary**: up to £45,000 Location: London A major Insurance Company is looking for a Service Desk Analyst to join their Service Desk team to deliver a friendly, expert technical support service to their customers at all levels of the business. The main purpose of the role is to provide top quality IT support and both technical and...


  • London, United Kingdom Proactive Appointments Full time

    IT Service Desk Analyst – London – On Site IT Service Desk Analyst – London – On-site – Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with third-party vendors and contracts, along...


  • London, United Kingdom LTS Resourcing LTD Full time

    We are urgently seeking an IT Service Desk Analyst to join our market leading client on a 9 months fixed term contract basis, working fully remote Monday to Friday, 4.00am to 12.00pm. As the IT Service Desk Analyst, you will be responsible for providing first level support through taking calls and handling the resulting incidents or Service Requests, using...


  • London, United Kingdom Jonothan Bosworth Full time

    **Service Desk Analyst | London | up to circa £25,000** We are currently looking for 1st | 2nd Line **Service Desk Analysts** to be based in our clients’ London office. Currently working 3 days in the office 2 days from home. Our client is an award winning, friendly & progressive service provider with locations in the USA, UK & Asia. **THE...