Euc Service Desk Consultant

Company Description

Having recently celebrated our 25th year in the IT industry, we at Version 1 continue to be trusted by global brands to deliver IT solutions that drive customer success.

We are not just a Microsoft Gold Partner, an AWS Premier Consulting Partner and an Oracle Platform Partner; we are also an award-winning employer, and our employees are at the heart of Version 1. We invest in a strong culture of wellness through programs that help our employees create their journey toward optimal wellbeing. This framework is based on our ‘Strength in Balance‘ and is seen again in our Diversity, Inclusion and Belonging Team motto “Bring Your Difference“.

We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. If you are passionate about the work you do, keen to deliver excellence, and up for a challenge to be innovative and part of the future, then we would love to meet you.

**Job Description**:
Reporting directly to our Senior Service Desk Manager, this End User Compute (EUC) role is based on a customer site in Victoria, London between the hours of 09:00 and 17:00 on weekdays. This small onsite team has overarching responsibilities for the provisioning of EUC devices (laptops, tablets and mobiles), courier delivery/return engagement, HP Printer Support and Local Deskside Support which includes over-the-shoulder User Support, meeting room AV equipment and VIP assistance. The user base operates using a hybrid working model with around 100 users in the office at any one time.

As a highly motivated self-starter, you will be a pivotal part of the digital service, being the face of the services onsite alongside the Service Delivery Manager. Your broad experience as an IT operative and organisational skills will ensure your routine tasks and tickets are managed in a controlled way to meet the required service levels expected and achieve the best possible levels of customer satisfaction

Technically, this Level 2 Support role is primarily based on Microsoft technologies. The remote Service Desk and the comprehensive self-service portal provide the most up-to-date contact channels for users, we encourage shift-left resolutions where possible and maintain an accurate CMDB for HW and SW assets.

Working in the Version 1 Service Desk team ultimately gives you the opportunity to shape your career. You’ll also benefit from a career plan outlined by the Senior Service Desk manager, with clear objectives tracked fortnightly and quarterly to ensure both you and your manager are happy with your performance and development plans to upskill on the job.

**Qualifications**:

- Microsoft Operating Systems and Applications
- Windows Virtual Desktop
- Microsoft 365
- Microsoft Endpoint / Intune
- Microsoft Defender
- Azure AD Administration
- Basic networking configuration and general IT procedures for Service Management and Event Management
- Elastic/Opsview monitoring and alerting tools
- ServiceNow Management Platform or Salesforce
- ITIL Service Management

Additional Information

Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and CallOut which are awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events
- Remote Working
- Private Medical
- Life Insurance
- Quarterly Profit Share
- Pathways Career Development Quarterly