Helpdesk Coordinator

2 weeks ago

Warrington, United Kingdom B-Engineering NW LTD Full time

B-Engineering (NW) Ltd deliver nationwide, design, installation and maintenance of commercial building services engineering to clients of all sizes throughout the UK. Our Mechanical and Electrical building services engineers supply, install, service and repair a wide variety of Heating, Plumbing, Ventilation, Air Conditioning and Electrical systems from our base in Warrington, in the North West of the UK. Our trading divisions are:
B-mech Projects

B-mech Service & maintenance

B-eco renewables

B-elec solutions

B-rite air conditioning

Over the past 10 years B-engineering Group (formerly Bmech Services) has experienced rapid growth from a revenue to of £200k to £4 million pounds and we are now at the exciting next stage of growth as we establish ourselves as market leaders in renewable energy solutions and grow our Electrical division. We are looking for forward thinking people, with a hunger to succeed to join our team. Our commitment to progression of every member of our team is evident with our Managing Director and Projects Director both coming through the ranks as apprentice pipe fitters. We believe people make us and provide people with the opportunity and investment in education to succeed.

There is currently an opportunity in the business for somebody to join us in the Helpdesk.

Coordination of administration duties to effectively plan, control and monitor service delivery within all divisions.

Hardworking, professional, very thorough and professional even when working under pressure. You must be willing to take on training and advice by senior members of the team and be enthusiastic in your role. Team player and dedication to task at hand.

Ensure you follow the requirements of Bright HR

Being polite and professional when dealing with clients

Taking on advice and mentorship from senior members of the team

Ensuring company reputation

**Key Duties will include;**

**Back Office**

Review engineers worksheets update CAFM system of progress

Audit and ensure all relevant paperwork is in before sending information to client updating CAFM system

Prepare sales invoices for sign off, updating CAFM system

Monitor incomplete/not invoiced works and chase down required information

Timesheet collation and processing of them

Liaise with department heads on WIP and invoicing issues

Reporting on KPIs, SLAs and actioning on results

**Front Office (when required)**

Logging Jobs onto CAFM system for all departments

Requesting POs from purchase Ledger and update CAFM

Processing and co-ordinating quotations

Request employee expenses and advances

Request accommodation for engineers overnight stay

Contacting suppliers for adhoc queries

Front line answering phone and dealing with queries

Schedule the site operatives in CAFM and dispatch to engineers

Notify and update clients of scheduled visits

Liaising with Department heads and updating out outstanding works and schedule issues

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Private medical insurance
- Wellness programmes

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Warrington, WA2 8RE: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Helpdesk: 2 years (required)

Reference ID: HD/SJ/001

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