Claims - Technical Authority Holder

8 hours ago

Brentford, United Kingdom Allianz UK Full time

We have an exciting opportunity for a Technical Claims Officer who has veterinary practice experience/knowledge

This role gives you the opportunity to work from home with 1 day a week in our Brentford office, with an occasional additional day in Brentford to support business requirements

You will be part of our Claims Technical Team, the most senior claims experts within our Animal Health business. They are there to support all queries from Vets, Customers and Assessors. Due to their knowledge, background and expertise they work closely within the wider vet market and insurance industry monitoring changes in treatment and practice and what improvements can be made from a claims handling perspective. As guardians of the claims quality, they provide training content and delivery to all new joiners in the Claims department.

**KEY RESPONSIBILITIES**

As a Technical Claims Officer your responsibility will include:
Train and coach new starters in the claims assessment role

Provide ongoing training to existing members of the team

Keep existing training material updated and create new training notes when needed

Audit claims that meet the audit criteria on our internal Claims system

Participate in solo and group projects as determined by our Senior Management strategy setting

Manage claims projects to help meet our department targets

Be the technical referral point for claims assessors, Complaint Officers and other areas of the business, managing queries in line with our SLAs

Work closely with Technical Underwriting to evaluate opportunities to improve our T&C interpretation or identify improvements to our product.

Update claims with industry news

Be responsible for the principles and quality of the assessing that is carried out by the operational side of claims

It is essential that you have veterinary industry experience.

Experience in training or coaching others desirable.

Project management experience desirable.

Must be able to think for yourself and work on your own initiative and work to deadlines, whilst also able to work collaboratively within the team.

A balanced decision maker willing to accept responsibility.

Someone who works well independently and as part of a team.

**What We Can Offer You**

**Competitive Salary up to £28,000 depending on experience**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including retail discounts and insurance cover - so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- Flexible buy/sell holiday options
- Competitive bonus scheme
- Generous pension contributions
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts

**About Us**

At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it - at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.

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