Team Leader Claims Operations
1 week ago
**Operations Team Leader - Claims - Brentford TW8 9DX**
We are looking for self-motivated, hard-working and enthusiastic leader to join our Animal Health Claims Team in a Hybrid role both working from home and at our Brentford office. This role requires a passionate, people focused leader to manage and deliver an excellent customer claims experience for our policy holders.
You will be responsible for leading, coaching and developing your team to deliver the right outcome for our customers. You will be responsible for operational performance and delivery, identifying opportunities for improvement, and working collaboratively with other leaders to deliver our business ambitions. You will also be responsible for the work of team members in both the UK and India, supported by your Indian peers who line manages claims assessors in India.
We offer training and a first class development programme for the successful individual who can demonstrate the above.
Key Responsibilities:
- Manage the team to effectively handle and resolve claims within required time scales and to required quality.
- Work closely with team members and other teams to identify opportunities to reduce the number or reassessments the department receives.
- Support the development and training to maintain the appropriate level of technical and business knowledge to handle claims in the most efficient manner
- Represent our business in monthly client meetings where we provide their claims service
- Ability to read, produce, and interpret data and reporting to take appropriate action
- Have strong people management, organisational and analytical skills
- Be proficient in MS Outlook, Word and experienced to a base level of Excel and Powerpoint.
- Have previous experience in leadership / management
For external applicants only
- Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.
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