Current jobs related to Housing Officer - Orpington - Keniston Housing Association

  • Housing Officer

    2 weeks ago

    Orpington, United Kingdom Keniston Housing Association Full time

    **Housing Officer - Darrick Wood Estate, Orpington** **Salary**: £40,254 per annum **Hours**: Full-time, 35 hours per week (Monday to Friday, 09:00-17:00) **Location**: Hybrid - minimum 2 days/week in the office, remainder from home **Patch**: 369 homes on the Darrick Wood Estate Keniston Housing Association is seeking a committed and experienced Housing...

  • Neighborhood Response Officer

    2 weeks ago

    Orpington, United Kingdom Daniel Owen Full time

    Neighborhood Response Officer / Housing Repairs SRH- CLNeigh_1764591820 Posted: 01/12/2025 Neighbourhood Response - Housing Role Contract role - long term 36 hours a week Min 3 days a week on site To ensure that neighbourhoods are places that residents want to live. Great Opportunity to join a growing team You'll do this by understanding local needs and...

  • Housing Paralegal

    3 days ago

    Orpington, United Kingdom The Ten Percent Group Full time

    Full time junior housing assistant required for a permanent, office based role for a growing law firm based in Orpington, Kent. The successful candidate will be based within the housing/private client department and will be assisting the fee earners withinthe department as well as handling the phone calls, making initial phone calls for potential clients,...

  • Neighbourhood Response Officer

    7 days ago

    Orpington, United Kingdom Liquid Full time

    Neighbourhood Response Officer (Housing Officer) Contract: Temporary Role  Location: South East London/Kent patch Capacity: Flexible Pay: £25.74 Umbrella We’re looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live. This is a...

  • Office Assistant

    2 weeks ago

    Orpington, United Kingdom FRP Advisory Full time

    About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping...

  • Systems Growth

    2 weeks ago

    Orpington, United Kingdom London South East Academies Trust Full time

    Systems Growth & Compliance Officer Join to apply for the Systems Growth & Compliance Officer role at London South East Academies Trust. About the role We are seeking an innovative and detail‑oriented Systems Growth & Compliance Officer to join London South East Academies Trust. This pivotal role focuses on the development and management of our People...

  • Systems Growth

    2 weeks ago

    Orpington, United Kingdom London South East Colleges Full time

    Systems Growth & Compliance Officer About the role: We are seeking an innovative and detail-oriented Systems Growth & Compliance Officer to join London South East Academies Trust. This pivotal role focuses on the development and management of our People Information Systems (PIS), ensuring they align with operational and strategic objectives while maintaining...

  • Full Time Office Administrator

    1 week ago

    Orpington BR QX, United Kingdom ARK Environmental Services Full time £23,500 - £28,500 per year

    Must be a good all-rounder, the role often involves being the first line of contact via telephone/email from high profile residential managing agents, housing officers, general public and tenants.Working alongside Directors, Accounts team and the Office Management team.Being able to follow up and resolve issues utilising our comprehensive in house management...

  • Apprenticeship Recruitment Officer

    1 day ago

    Orpington, United Kingdom London South East Colleges Full time

    Apprenticeship Recruitment Officer (Maternity Cover) About the role: We don’t have a fixed closing date; we will close the role when we have sufficient applicants to interview, so apply soon to avoid missing out. The Opportunity We’re seeking a motivated and organised Apprenticeship Recruitment Officer to join our team on a fixed-term maternity cover...

  • Business Administrator Apprenticeship

    1 day ago

    Orpington, United Kingdom VIRTUS SECURITY LTD Full time

    Join our dynamic office team as an apprentice, you’ll support the Office Manager with daily administrative tasks, including data entry, invoicing, and managing job reports. Gain hands‑on experience, full training, and valuable skills in a friendly environment, perfect for starting your career in business administration. Apply today! Course Information...

Housing Officer

2 weeks ago

Orpington, United Kingdom Keniston Housing Association Full time

**Job Title** - Housing Officer - Part time (Job Share)

**Length of Contract** - 6 months fixed-term

**Remuneration**:

- **£9,377.88 part-time for 6 months** (£37,511.45 full time annual equivalent)

**Line Manager - **Housing Management Team Leader

**Line Management Responsibilities - **Scheme based staff - Cleaners, Gardeners, Caretakers and Sheltered Scheme Managers.

**Location - **Hybrid working permitted, with at least one day per week expected in the Orpington, BR6 office. Travel to homes on patch as required, with travel reimbursed at 60p per mile.

**Housing Patch**:

- Approx. 450 homes in Bexley; Crawley; Croydon; Islington; Lambeth; Southwark.

**Job Purpose**

Manage the Association’s tenancies and estates effectively to deliver very high levels of resident satisfaction. This will be achieved by managing estates and tenancies effectively; offering support to enable residents to live independently and sustain their tenancies; involving residents in decisions that affect them and intervening where behaviour or circumstances require.

**Key Responsibilities**

1. Allocate empty properties to keep void periods within target by:

- Interviewing applicants to assess their suitability and needs
- Considering suitability of direct applicants for accommodation

3. Manage all aspects of the mutual exchange process including completing inspections; identifying maintenance requirements; and liaising with other Registered Providers.

4. Deliver good quality estate management by:

- ensuring a high standard of cleaning, gardening, and other estate related services
- responding to health and safety recommendations of estates and common parts
- identifying and dealing with any issues which detract from the good management of an estate.

6. Maintain good channels of communication with residents by:

- Holding residents' meetings
- Keeping residents abreast of internal and external changes that affect them
- Organising community events
- Obtaining ideas for improvement initiatives which can be developed through the Better Homes Better Neighbourhoods project
- Gathering resident feedback on our services
- The above is carried out with the support of the Community Involvement Officer.

7. Line manage scheme based staff so that they deliver excellent services by carrying out 1-1s; monitoring performance; and ensuring a healthy and safe working environment.

8. Manage all aspects of reported antisocial behaviour, neighbourhood disputes and lifestyle issues to an appropriate conclusion.

9. Manage a full range of tenancy issues and attend home visits as required.

10. Identify residents in need of additional support and signpost to appropriate agencies as required; for example those experiencing domestic abuse, in financial hardship or those with mental health issues.

11. Ensure communal repairs and services paid for through service charges are completed to a high standard prior to authorisation to make payment.

12. Respond to queries from leaseholders.

13. Allocate parking spaces and garages.

**Nature and Scope**

Keniston aims to meet housing need, provide good quality well managed affordable homes and give the service tenants want. Our core values are openness, integrity and fairness.

The primary purpose of the role is to provide advice and assistance to residents on tenancy matters and estate management on a designated patch. The post holder must demonstrate exceptional customer service skills and professionalism to ensure that we continue to maintain high satisfaction amongst our residents. At times, the post holder may encounter difficult situations with residents who are vulnerable, may have difficulty communicating, be anxious or angry. Therefore it is important to remain calm, patient and professional at all times. The post holder must be able to demonstrate they are listening to our residents, understanding their needs and responding appropriately.

Arranging regular resident meetings, the post holder must be well organised and confident in speaking to a wide range of people both one to one and in meetings. Coupled with this is a need to represent Keniston Housing Association to a number of key stakeholders so the Housing Officer must take a professional approach and work to achieve the best outcomes for Keniston Housing Association and its residents.

The post holder must possess strong interpersonal skills and the ability to resolve conflict amicably for example where there are neighbour disputes. Further, the post holder must be able to identify and follow up situations when it is appropriate to work in partnership with external agencies, such as the police, local authority departments and youth services when addressing, for example, some instances of antisocial behaviour.

As a line manager, the post holder is required to manage the scheme based staff in line with Keniston Housing Association’s values, policies and procedures, including setting clear objectives and work plans that bring t