Logistics Transport Admin Assistant

2 weeks ago

Watford, United Kingdom Newstaff Employment Services Ltd Full time

**Job Title**:
Logistics & Transport Admin Assistant.

**Department**:
Logistics/Transport.

**Location**:
Watford, Hertfordshire.

**Hours**:
37.5 per week, sometime between the hours of 8am and 6pm Monday to Friday.

**Reports to**:
Logistics/Transport Manager.

**Direct Reports**:
N/A

**Job Purpose**:
To carry out various administrative duties within Logistics, as instructed by the Manager or Section Head staff members.

**Role Accountabilities and Main Duties**:

- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Organise servicing and maintenance of vehicles.
- Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
- Route vehicles in a cost efficient manner.
- Liaise with customer and internal team with regards to deliveries and collections.
- Acquire vehicle registrations and transportation permits when needed.
- Acquire customs documentation when required.
- Process paperwork in an accurate and timely manner.
- Ensure that all work areas are kept clean and tidy.
- Un-load, sort, stock, and package orders.
- Stock-take, order and manage inventory.
- Prepare deliveries for dispatch.
- Inspect goods and products received for breakages or damages.
- Communicate effectively within the work place.
- Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
- Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Health & Safety:

- Ensure that all works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
- Take responsibility for own Health & Safety whilst working within the sample preparation department.
- Report any bad practises that you may witness to the Site Manager or Quality Manager.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

**Person Specification**

**Essential**:

- Good telephone manner.
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Efficient and able to work to deadlines.
- Close attention to detail and an understanding of operating within a quality system.
- Able to work under pressure.
- Able to operate as part of a team as well as independently.
- Good written and verbal communication.
- Reliable with excellent time-keeping.
- Strong prioritisation and organisational skills.
- Positive attitude towards change.
- Some heavy lifting required.

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