Logistics Administrator
2 weeks ago
**Transport Admin Assistant required for our client in Watford WD18.**.
Department: Logistics/Transport.
Location: Watford, Hertfordshire.
Hours: **37.5 per week, sometime between the hours** of 8am and 6pm Monday to Friday.
Reports to: Logistics/Transport Manager.
**Role Accountabilities and Main Duties**:
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Organise servicing and maintenance of vehicles.
- Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
- Route vehicles in a cost efficient manner.
- Liaise with customer and internal team with regards to deliveries and collections.
- Acquire vehicle registrations and transportation permits when needed.
- Acquire customs documentation when required.
- Process paperwork in an accurate and timely manner.
- Ensure that all work areas are kept clean and tidy.
- Communicate effectively within the work place.
- Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
- Perform any other duties as requested by the Management team which are deemed reasonable and within capability.
Essential:
- Good telephone manner.
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Efficient and able to work to deadlines.
- Close attention to detail and an understanding of operating within a quality system.
- Able to work under pressure.
- Able to operate as part of a team as well as independently.
- Good written and verbal communication.
- Reliable with excellent time-keeping.
- Strong prioritisation and organisational skills.
- Positive attitude towards change.
- Some heavy lifting required.
Immediate start, must have Excel experience. £20,500 permanent role. £11 / £12.00 p/h
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