Order Book Administrator

Supercraft Ltd. is a precision aerospace engineering facility in the UK, which manufactures components and assemblies for aircraft industry around the world, with major customers such as Airbus, Agusta Westland and BAE Systems.

Reporting to the Order Book Team Leader, the primary function of the Order Book Administrator will be to provide general administrative support and holiday cover within the Order Book team as and when required. Working within the Order Book team, the role holder will be integral to the smooth running of the Business.

**ORDER BOOK**
- Provide clear, accurate communication and administration to support the Order Book team, taking direction as necessary.
- Download and update Order Books.
- Continually review the Order Books ensuring data remains up-to-date, live and topical.
- Manage all day-to-day RRM changes, including all exceptions, ensuring required data entry is inputted, amended and maintained as required (dates, quantities, etc.), with reports compiled, printed and communicated.
- Use customer portals, ensuring they are kept up-to-date.
- Ensure all customer and order information is collected and recorded accurately and that the correct processes are followed.
- Identify and communicate potential problems in data, escalating where necessary any issues to the Order Book Team Leader.
- Support any aspects of the Order Book process as required by the Team Leader, carrying out any other duties within the Order Book team as requested.
- Provide holiday cover within the Order Book team.

**QUALITY, HEALTH & SAFETY**
- Ensure that a clean and tidy work area is maintained.
- Promote and work safely at all times, complying with all safety regulations.
- Adhere to company PPE requirements.

**PEOPLE**
- Develop cross-departmental relationships to support the Order Books, liaising with other departments as required to ensure smooth and efficient progress of all production schedule requirements.
- Train and coach other employees as needed.
- Communicate and where necessary escalate any issues to line management.
- Attend and proactively collaborate in team meetings, one-to-ones and continuous improvement initiatives.

**AD HOC**
- Undertake additional duties within the department to support the operation (examples of such opportunities may include, but are not limited to, acting as a First Aider, Fire Warden, Quality Coordinator or Health & Safety Coordinator, and will be discussed on an individual basis as the Business need arises to ensure suitability).
- Complete any other reasonable duties as required by the Business.

**ESSENTIAL**
- Valid unrestricted right to work and live in the UK.
- GCSE Maths and English at Grade C/4 or above (or equivalent qualification).
- IT literate (intermediate level Microsoft Word, PowerPoint, Outlook and Excel), including experience using VLookup and pivot tables.
- Minimum of 2 years’ administration experience, providing support to managers and teams, and working specifically with systems.
- A good communicator with excellent command of the English language (both verbally and written), able to build positive relationships with both colleagues and customers.
- A professional and proactive individual who works well within a team, but takes personal responsibility for resolving problems and delivering results on time.
- Quick to learn, but not afraid to ask for help when needed.
- Able to work flexibly in line with business requirements, which may include working overtime and travelling to other sites on occasion.
- A team player who shares knowledge and experience with colleagues, and is positive and proud of doing a great job.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Flexitime
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Work authorisation:

- United Kingdom (required)

Work Location: In person