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Property Support Co-ordinator

2 weeks ago

Birmingham, United Kingdom Valiant Pub Company Limited Full time

**Job Description: Property Support Co-Ordinator**

**Key Information**

Location: Office based Birmingham

Status: Full time

Line Manager: Property Helpdesk Manager

**Core Accountabilities**
- Pro-active management of all administrative requirements of the Property Team and the Property Helpdesk Manager:

- Understanding needs and anticipating outcomes.
- Problem solving and addressing issues.
- Handling and resolving, external and internal enquiries via a Helpdesk function.
- Managing incoming and outgoing correspondence
- Production of briefing documents, reports and presentations
- Assisting the Property Team with managing repairs & maintenance, investment projects and compliance, by use of our CAFM system Ostara
- Communication to supplier/contractors on delivery of service
- Help develop the future management of the property team with the development of systems and processes in line with industry standards.
- Investigating escalated pub specific issues providing supporting data, suggested solutions and where appropriate drafting proposed responses.
- Work closely with the Operations team to ensure that all property related issues are dealt with in a timely manner and escalated as appropriate.
- Assist your line manager in any other projects as directed.

**Key Skills**
- Highly organised with the ability to prioritise own workload.
- Ability to work independently and show initiative.
- Ability to use IT systems and knowledge of CAFM systems (Desirable)
- Well established customer service skills and experience
- Ability to manage demanding internal and external customers.
- Clear verbal communication skills in a professional and engaging manner
- Excellent written communication skills
- Ability to develop strong relationships.

Valiant Pub Company
Company Number 13684671

Suite 205, Guildhall Buildings, Navigation Street, Birmingham, B2 4BT

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- CAFM systems: 1 year (required)
- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Birmingham, B2 4BT (required)

Work Location: In person