Letting Assistant

Platinum Property Partners is on a journey to become a leading property training company and are looking for a passionate and friendly Lettings Assistant to join our team and be integral in helping us achieve this goal. If you are highly organised, customer-focused and innovative with a problem-solving mindset, we would love to hear from you.

**About us**

Platinum Property Partners was founded in 2007 and is recently under new ownership. Platinum was the first property investment franchise company with a business model that has helped more than 400 Franchise Partners (FP’s), creating over 1,500 amazing, affordable, comfortable homes for professionals across the UK. The Franchise Partners houses of multiple occupation (HMO’s) business model is backed by expert training, mentoring, coaching and ongoing support.

We are proud of the company culture and believe this makes Platinum a place where people love coming to work and delivering outstanding customer-centric service every day. Everyone in our team brings something unique and we are passionate about supporting each one of them in finding what they are amazing at and creating opportunities for them to flourish.

To find out more check out our company website and social platforms.

**The role**

You will work as an integral and collaborative part of the Partner Success team, striving for the best possible performance, in whatever the task may require. You will be responsible for providing guidance and support to our Franchise Partners (‘FPs’) with all letting and tenancy-related matters.

Key responsibilities include:

- To assist with Franchise Partner communications across the networking, ensuring a first-class customer experience
- Support with the creation, preparation and delivery of high-quality and legally compliant information to our Partners and network through a variety of approaches
- To assist in the development and overhaul of a tenancy management document library and e-learning modules.
- Support Franchise Partners with creating engaging adverts and effective marketing strategies to ensure occupancy rates remain high.
- Understand the legislation relating to residential lettings and property management and research any updates and changes to guidance in order to stay current and support with finding solutions to any challenges that may arise.
- Contribute to the creation and enhancement of policies, procedures and documentation relating to lettings, tenant management and to a lesser extent property management including the development and overhaul of a tenancy management document library.
- Support in the delivery and content of training required by the Franchise Partners, in relation to lettings and tenant management, in order to ensure adequate education and knowledge is provided to the Network; including but not limited to the Foundation Lettings Course and e-learning modules.
- Monitor relevant forums and the Lettings FAQ section on the intranet system ensuring all information remains accurate and in date, questions are being answered and escalate any prominent issues to the relevant member of the team.
- Support the creation of press releases, updates and intranet stories and ensure the head office team and the network are fully updated with all letting's legislation changes, implementing internal training as required.
- Provide administrative support as required. In all activities, you will need to ensure that the company sets a high bar for business ethics and considers the wider, external community in its decisions. When making these business decisions, the impact on the team, customers, suppliers, community, and the environment should always be considered holding ourselves accountable to these and our guiding principles throughout all decisions, actions and activities

**What we are looking for**

**Knowledge -** You will have proven experience in a Lettings and Property-related role (knowledge of HMO’s is desirable). You will also have a proven exceptional customer-centric approach and experience using Arthur and SpareRoom, which would be beneficial.

**Skills -** You will have the ability to communicate effectively and present content with confidence and write engaging and interesting copy. You will be organised, resilient with a calm and thorough approach to problem solving. You will show a good level of computer literacy, including databases, records systems or an enquiry management system. Be confident with networking ,conversing with diverse groups of people and nurturing authentic relationships. You will have exceptional attention to detail and accuracy, can prioritise and manage a busy workload while being flexible and agile to accommodate changes to these priorities when needed.

**Attributes -** You will enjoy working proactively and independently while contributing effectively as part of the team and show energy and passion for lettings-related topics. You will be self-motivated and enthusiastic with tenacity com