Lettings Assistant

This is a superb opportunity for you to join the world’s first property investment franchise as a Lettings Assistant based in Bournemouth.

Our client’s Franchise Partners buy houses, renovate them, and reorganise the floor plans to create profitable Houses in Multiple Occupation (HMOs), letting out these high-quality rooms to tenants up and down the country.

Your responsibility is to work closely with the Lettings Advisor in providing expert lettings and tenancy support and guidance to the network, along with a first-class customer experience. The key benefits of this role compared to other lettings roles; arethat you are not dealing directly with tenants, carrying out viewings, or working with poor standards of housingthe role is about supporting landlords with quality HMO’s.

In return for your hard work, our client will support your personal and professional development and help you make the most of every opportunity that comes your way - both in life and in business.

Key responsibilities will include:

- Support with the creating, preparation and delivery of high quality and legally compliant information to Partners and network through a variety of approaches
- Assisting in development and overhaul of a tenancy management document library and e-learning modules
- Supporting Partners with creating engaging adverts and effective marketing strategies to ensure occupancy rates remain high
- Supporting the Partners with initial queries relating to their lettings and tenant management business by way of answering frequently asked questions, signposting to existing documents / information or escalating to the Lettings Advisor where necessary
- Ensuring the service provided to Franchise Partners conforms to relevant legal requirements and best practice
- Contributing to the creation and enhancement of policies, procedures and documentation relating to lettings, tenant management and, to a lesser extent, property management
- Supporting the Lettings Advisor in the delivery and content of training required by the Partners, in relation to lettings and tenant management, in order to ensure adequate education and knowledge is provided to the Network; including but not limited to theFoundation Lettings Course and e-learning modules
- Monitoring relevant forums and the Lettings FAQ section on the intranet system ensuring all information remains accurate and in date, questions are being answered and any prominent issues are shared with the Lettings Advisor or relevant member of the team
- Supporting the creation of press releases, updates and intranet stories and ensuring the head office team and the network are fully updated with all lettings legislation changes, implementing internal training if and when required.

Personal specification:

- Experience in a Property and Lettings role
- ARLA qualified
- Proven exceptional customer centric approach and experience in a customer service role
- Understanding of residential lettings and tenancy process
- Understanding of legal requirements for landlords (specifically for Houses of Multiple Occupation)
- IT literate. Experience using Arthur (property management system) would be beneficial
- Understanding of SpareRoom and related marketing strategies
- Confident with networking and conversing with diverse groups of people and nurturing and maintaining authentic relationships
- Proactive, reliable, and able to work on own initiative
- Have a growth mindset, always open to listening and exploring opportunities for innovation
- Ability to communicate effectively, enthusiastically, and present with confidence
- Act with discretion and integrity and hold yourself accountable to all stakeholders and instil confidence.

Our client is offering a salary of £25,000 to the successful individual. This is a Monday to Friday role - no weekends Our client operates a hybrid working pattern allowing you to work 3 days from home and 2 days in the office.