Customer Service Specialist

2 weeks ago

Castleford, United Kingdom PE Global Full time

**PE Global is currently recruiting for a Customer Service Specialist for our leading multi-national client based in Castleford, UK.**

**Overall Job Purpose**:

- To support the business with sales order processing tasks via EDI, Innowera and manual input via SAP.
- To process sales orders from various customer types with differing needs.
- Understand and report on EDI issues and errors, and work with IT to resolve.
- Provision of excellent customer service through timely fulfilment of other back office tasks and responsibilities
- Working with commercial quality to provide administrative support to the UK quality complaints process utilising Trackwise and liaising with patients and Health Care Professionals
**Main Accountabilities**:

- Management of the complete order release cycle using SAP
- Management of the Sales order workbench within SAP
- Reporting on various SOP related issues including MHRA holds, EAN code errors and pricing errors
- Maintenance of the system and ensuring orders are ready for release reviewing order blocks and order holds
- Responsible for daily liaison with the Demand Management team in terms of demand, customer reserve, EOQ and OMRS
- Work collaboratively with the Demand Managers to support stock allocations and releases
- Bill only reconciliation between SAP and the Warehouse Management System
- Analysis and data interrogation
- EDI order management (specialist)
- Maintaining the conversion tables within EDI
- New account set-up and account amendments
- Creating customer licences adhering to MHRA guidelines
**Major Job Challenges**:

- Working to deadlines
- System and data interrogation
- Working under pressure
- Prioritisation of workload
**Decision Making**:
Prime
- Action to be taken in the event of non-receipt of EDI orders
**Referred**:

- Changes to process for dealing with product launches
- Changes to process for new account set-up
- Changes to order release process
**Experience**:

- Proven track record within a data entry and systems environment
- High volume administration skills gained within an office environment
- Experience within data analysis and interrogation
- Excellent Excel skills
- Desirable: EDI experience / SAP
**Knowledge**:

- Microsoft office systems such as Word and Excel
**Skills**:

- Numeracy, good keyboard skills and adaptability
- Good communications skills, ability to work on own initiative
- Methodical and meticulous approach to work
**Specific Competencies**:

- Demonstrates resourcefulness and initiative and creates an appropriate level of urgency to meet objectives and deadlines
- Establishes and maintains effective relationships with customers, internal & external, gaining their trust and respect
- Actively examines information, drawing insight and understanding, to make informed decisions
- Supports Customer continuous improvement projects
- The ability to positively contribute in a high performing team

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