Customer Service Advisor
1 week ago
Customer Service Advisor- Key role information
- Date added: 02-03-23
- Hours: Monday to Friday, 9 am to 5 pm
- Wage: £10.50 p/h
- Sector: Commercial
- Location: Castleford
**An exciting opportunity...**:
**Customer Service Advisor**:
Juice Personnel ltd are currently recruiting for Customer Service Advisor based at a long-standing client based in Castleford.
Our client is well-respected and recognised business which takes great pride in offering a personal and professional, same day and overnight courier service in the Wakefield Postcode Area and Sameday Courier throughout the UK.
They have an excellent record of continuous growth and expansion, along with a nationwide customer base.
**Could this be you?**:
**Keep Looking**:
**The Role**:
- Efficiently process and manage customer collection requests and bookings
- Perform ad-hoc data analysis using internal and external data to support both management and own decision making
- Accountability to meet individual and team KPI’s
- Effectively communicate all service issues to customers
- Provide collection information to our customers and any other documentation/information required
- Work directly with major retailers to feedback on and execute solutions to logístical issues
- Liaise with transport planning department to optimise collection/delivery capacity
- Working with internal and external stakeholders to resolve claims/delivery disputes
- Aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure great customer service is continually maintained
**About You**:
- Previous customer service experience (not essential)
- Ability to collate large data sets and perform ad-hoc data analysis
- Excellent communication skills both written and verbal
- Ability to stay calm in pressured situations
- Excellent PC skills, specifically MS Excel with use of advanced formulas
- A positive attitude with a willingness to continuously learn
**Benefits**:
- 25 days holiday
- Training plan
- Free parking
- Career progression
- Really nice working environment
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