Admin Assistant

**Admin Assistant**

We are looking for a fantastic administrator to work within our Finance Shared Services department to provide excellent customer service whilst assisting the Credit Controllers in their day-to-day roles. This includes the ability to work well under pressure in a changing environment, demonstrating good administrative skills as well as meeting deadlines/targets. This is a hybrid working role which means that after training, 50% of your time will be spent working in our Greene King corporate site, based in Bury St Edmunds and the other 50% of the time you can work on a remote agile basis.

**Your key accountabilities will include**:

- Allocate customer payments where possible
- Raising of manual invoices and credits for the business
- From time to time, support Credit Control with releasing orders within scheduled timeframes and to deadline
- Day to day administration support e.g., setting up direct debits, copy invoices & credits, statements etc
- Manage the Credit Control Enquiries inbox daily
- Manage the Loan Penalties spreadsheet
- Build excellent relationships with customers as well as peers in other departments
- From time to time, contact any customers whose direct debit fails and ensure to collect the unpaid balance in a timely manner
- Support colleagues to help cover periodic tasks with annual or absence leave
- Communicate regularly with the Credit Controllers with any credit concerns
- Excellent planning and organisational skills

**You will need to have**:

- Excellent communication and customer service skills
- A strong team player with excellent planning and organisation skills
- Proactive and methodical
- Good excel skills and familiar with windows
- Ability to work well under pressure within a changing environment
- Able to meet deadlines and performance targets
- Excellent attention to detail
- Credit management experience is ideal but not a necessity

**What you can expect from us?**
- Competitive salary and pension contribution scheme
- Private Medical insurance
- Discounted Health Screening
- Option to purchase discounted Dental Insurance
- Life Assurance
- 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family
- 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family
- Access to company perks portal for regular retailer discounts
- 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days
- Free onsite parking
- An employee health, wellbeing advice and guidance service
- As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take

**Corporate Social Responsibility**

We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality.

**Inclusion and Diversity**

At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture.

If you feel like this role could be for you then please do apply

LI-RS1 #LI-HYBRID #IDF

**Reference Code** req10711