Hotel Receptionist

**Hotel Receptionist**

**Full Time **40 hours per week (Part time hours may be considered)**

**Up to £22,880 per annum**

**Plus,** **on top of your salary you can** **earn up to £400 service charge per quarter** (based on eligibility)**

**_
Who we are:_**

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.

**_
The Role:_**
- Welcoming guests to Swinton Park Hotel
- Carrying out check in procedures
- Responding to guests’ enquires
- Compiling bills and taking payments
- Upselling hotel products and services to guests
- Dealing with all guests in a professional, courteous and timely manner.
- To work 40 hours per week to include some evenings and weekends on a rota basis.

**_
- Have previous experience within a reception team or customer facing role
- Be guest focused
- Be highly motivated with a can-do attitude
- Be able to communicate effectively with team members
- Be focused on providing excellent customer service
- Be committed to a high standard service delivery
- Be ambition to succeed and progress in your career
- Be confident in dealing with complaints and service recovery
- Have grade C or above in GCSE Maths and English

**_
Package description_**
- Quarterly service charge of up to £400.00
- 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service
- Summer party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Use of the Country Club & Spa*
- 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests*
- £75 room rate for yourself, friends & family*
- 15% discount for food & beverage or spa for family and friends*
- 15% off Swinton Estate voucher purchases*
- Refer a friend scheme up to £500.00 for a full-time member of staff
- Access to discounts, cinema tickets, days out and much more with Hospitality Rewards
- Complimentary meal when on duty
- Employee of the month awards
- Full Uniform
- Learning and Development opportunities to grow and progress through our business
- T’s & C’s apply