Trainee New Homes Sales Consultant

**About Dandara**

Dandara is a long-established and award-winning housebuilder with deep roots on the Isle of Man. For over 30 years, we’ve built a reputation for quality, innovation and customer satisfaction, delivering thousands of homes and creating developments our communities are proud of. Our people are at the centre of our success, and we are committed to supporting their growth and development. We are now looking for a motivated and ambitious individual to join our Sales team as a **Trainee New Home Sales Consultant**.

**About the Role**

This is an ideal opportunity for someone looking to start a career in new homes sales. As a Trainee New Homes Sales Consultant, you will undergo a structured 12-month development programme designed to equip you with the knowledge, skills and confidence to become an expert in guiding customers through the exciting journey of buying a new home. There will be a need for weekend working so you'll work 5 days of the week on a rota with 2 days off on a rota.

On successful completion of the programme, you will have the opportunity to progress into a full Sales Consultant position, taking on greater responsibility and playing a key role in delivering outstanding results across our developments.

Reporting to the Head of Sales, you will play a key role in creating positive first impressions, delivering exceptional service, and supporting customers throughout the buying process. You will learn every stage of new homes sales - from initial enquiry through to reservation, conveyancing, home demonstration and handover.

**What you will do**

**Training & Development**

- Follow a structured 12-month trainee schedule, with regular 1:1 reviews to assess progress and identify development needs.
- Gain a comprehensive understanding of Dandara homes, construction processes, local market conditions, and unique selling points.

**Customer Experience & Sales Progression**

- Provide a warm, professional welcome to all prospective customers, delivering a first-class customer experience from enquiry to completion.
- Proactively approach new prospects, maintain accurate visitor records and follow up all leads using our sophisticated CRM system.
- Learn the full conveyancing journey and support plot progression to ensure exchange deadlines are met.
- Take customer reservations, complete all associated paperwork accurately and efficiently, and ensure customers fully understand both the financial and legal aspects of their purchase.

**Stakeholder & Partner Liaison**

- Build and maintain strong working relationships with advocates, estate agents, valuers, mortgage lenders and financial advisors.

**Compliance & Site Responsibilities**

- Ensure full adherence to Dandara Health & Safety and Personal Safety policies.
- Ensure all visitors are aware of PPE requirements when entering construction areas.
- Participate in weekly sales-build meetings, collaborating closely with construction teams to support customer satisfaction and successful handovers.

**Customer Handover & Aftercare**

- Complete home demonstration training and support with customer demonstrations.
- Deliver 5-star handover experiences, ensuring customers feel supported, informed and delighted at every stage of their journey.

**What you will have**

We’re looking for someone who is passionate about delivering outstanding customer service and eager to build a successful career in new homes sales.

**Essential Skills & Attributes**

- A positive, enthusiastic and proactive approach.
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Confidence in dealing with customers, partners and colleagues.
- Ability to work well within a team and build strong relationships.
- A solution-focused mindset with the resilience to overcome challenges.
- Full UK Driving Licence.

**Desirable**

- Experience in a customer-facing or sales environment (not essential - full training provided).

**What’s in it for you**

- A structured career pathway with clear progression for successful trainees.
- Award-winning training and development, ensuring you are fully supported throughout your journey.
- A collaborative, people-focused culture where your ideas and contributions are valued.
- The chance to work for a business with strong roots on the Isle of Man and a long-standing reputation for quality and excellence.
- Employee benefits including competitive salary & commission, car allowance, private medical insurance, life assurance, and career development opportunities.
- The pride of helping customers find their dream home while delivering a truly 5-star experience.