Desk Contract Manager

2 weeks ago

Yorkshire and Humberside, United Kingdom Adjusting Appointments Limited Full time

Desk Contract Manager - Buildings Claims - Sheffield - up to £26k per annum (a degree of flexibility depending on the person) plus free onsite parking - Hybrid role

A Chartered Building Company who have successfully grown from a small family business to a very reputable Building Company providing a first class service to its customers offering a spectrum of building services are now seeking an experienced Property/BuildingsClaims Handler to join their South Yorkshire Team. You will work closely with the desk based team and support the field based team ensuring delivery of a high quality, profitable, building repair service through accurate estimating and the effective managementof resources whilst achieving high levels of customer and client satisfaction.

The role can be offered on a hybrid basis working part from home and part office enabling the right person to be located further afield. Salary up to £26k per annum, there is a degree of flexibility depending on the individual i.e experience/ skills

Key responsibilities:

- End to end case ownership of Buildings/Property Claims
- Liaise with customers, Insurers, Loss Adjusters and all relevant parties on a day to day basis
- Arranging site surveys, providing customers and clients with introductory paperwork and issuing relevant documentation to Surveyors
- Prepare insurance repair reports and estimates and submit to insurers for approval including variations as necessary
- Create scopes for approved estimates
- Request payments of excesses and material choices from customers and monitor progress
- Agree material choices, source cost effective materials and arrange delivery to site
- Determine plant, material and trade resource requirements and sequencing for repair work
- Agree repair date schedules
- Produce final accounts and submit for sign off
- Resolve technical queries
- Investigate and resolve complaints

About you:

- Building or insurance claims experience - essential
- Experience of Insurance principles, claims validation and repudiation - required
- General building knowledge and repair sequencing
- Material purchasing
- The ability to understand scopes of work & surveys - training can be provided
- Client contracts and pricing experience
- Experience of handling complaints
- Excellent communication skills both verbal and written - essential
- Customer focused and a proven track record of providing a first class customer service
- Good listening skills and attention to detail - essential
- Industry qualifications or working towards

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