Caseworker

2 weeks ago

Leeds, United Kingdom Blue Arrow Derby Full time

Blue Arrow Derby is proud to be working in partnership with a leading legal and professional service client, who due to expansion are looking to recruit **Caseworkers** to join their Remortgages team on a full-time permanent basis based at their office in Leeds.
**What does the Caseworker role involve?
**Hours**: 37.5 hour per week - 8:30am - 5:00pm or 9 - 5:30pm (Mon-Fri) **Salary**: £20,000 - £22,000
**What will you be doing in the Caseworker role?**:

- An ability to manage a caseload of a minimum of 200 new Remortgages instructions per month
- Liaise with the client, and borrower and broker where necessary
- Carry out a title investigation
- Carry out identification checks
- Obtain a redemption statement for every charge affecting the property
- Check the mortgage offer
- Chase any outstanding documentation required to proceed to completion
- Set a suitable date for completion in accordance with the client and borrower requirements
- Carry out any searches required on the property or borrower
- Process completion
- Refer technical issues to non-fast track team
- Always keep all parties in the transaction up to date such as client, introducer, borrower, or broker
- To aid on transactional matters as required
- Ensure the case management system is used to process all relevant aspects of the transaction.
- Ensure that accurate information is input onto the database.
- Ensure the Team Supervisor is made aware immediately of any issues which may lead to a problem or complaint.
**What will you bring to the Caseworker role?**:

- At least a year's previous experience within customer service/administration
- Previous experience within a fast-paced office environment is essential
- Proven ability to process tasks in a volume caseload and to working in a high-volume environment.
- Proven IT skills, in particular experience of using a case management system.
- An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets.
- A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately.
- A flexible and adaptable approach to work.
- Strong commitment to client care and to providing a friendly and helpful service.
- Excellent written and verbal communication skills.
- A self-starter with a 'can do' approach to work, used to demonstrating initiative
- Experience of working within a team environment and of supporting others
- Flexible working
- Working from home opportunities (after successful training and probationary period)
- IT equipment provided by company
- Training and development opportunities
- 23 days holiday (plus bank holidays) rising to 25 days after 5 years' service
- Standard auto enrolment pension - 3%
- 2* death in service
- Access to group private medical scheme which provides discount
- Eye test vouchers for Specsavers
- Christmas party plus an annual conference
- Sociable team and have that great culture generally

**How to get to the Caseworker role?**
Our client is based in Leeds City Centre, so if you have access to your own car and live in surrounding areas, great This site is also easily commutable via public transport - bus stops and train station are a 5-10-minute walk from the site. Please note therein no on-site parking available, but ample city centre car parks nearby.

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