Casework Coordinator

20 hours ago

Leeds, United Kingdom British Red Cross Full time

**Casework Coordinator**

**Location: Leeds - hybrid working with a minimum of three days per week based in our city-centre office**

**Salary £27,423 to £28,826 per annum**

**Hours: 35 per week**

**Contract: Fixed Term (12 months)**
- Are you passionate about supporting refugees and asylum seekers to rebuild their lives with dignity and hope?_
- Do you thrive in a fast-paced environment where compassion, advocacy and collaboration make a real difference?_
- Could you be the person who helps vulnerable migrants navigate crisis and access the support they deserve?_
- _
This role offers the opportunity to support asylum seekers and vulnerable migrants facing crisis across Leeds and the wider Yorkshire region. As a **Casework Coordinator**, you’ll deliver trauma-informed, person-centred support through both in-person and remote channels. You’ll provide specialist advice on housing, asylum support and legal access, while working closely with external partners to ensure holistic care. The role involves coordinating emergency provisions, managing volunteers, and contributing to service development. You’ll be part of a compassionate and inclusive team committed to reducing destitution, challenging stigma, and empowering people to make informed decisions about their future. This is a dynamic and rewarding position for someone who thrives in a collaborative environment and is passionate about social justice.

**What will a day in the life of a Casework Coordinator involve? You'll be**:

- Supporting people in crisis with tailored advice and practical help.
- Working with volunteers to deliver compassionate and effective services.
- Building strong links with local organisations to improve access to support.
- Responding quickly to risks and safeguarding concerns.
- Keeping clear records and sharing insights to improve services.
- Helping shape inclusive services through feedback and collaboration.

**What do you need to be a successful Casework Coordinator?**
- Experience supporting vulnerable people through complex casework.
- Strong organisational skills and the ability to manage competing demands.
- Excellent communication skills, including adapting to different audiences.
- Understanding of issues affecting refugees, asylum seekers and migrants.
- Confidence using IT systems including databases and spreadsheets.- A commitment to inclusive, ethical and anti-discriminatory practice.

**In return for your commitment and expertise, you’ll get**:

- **Holidays**:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- **Pension scheme**:Up to 6% contributory pension.
- **Flexible working**:We do our best to accommodate your preferred work style.
- **Learning & Development**:Wide range of career opportunities + comprehensive learning.
- **Discounts**:Access to Blue Light Discount Card and employee benefits platform.
- **Wellbeing Support**:Access to mental health and wellbeing assistance.
- **Team Working**:Support our mission in a collaborative team.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

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