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Enrolment Specialist
2 weeks ago
Skills Training UK have an exciting opportunity for an **Enrolment Specialist** to join our remote team. You will join us on a **full time, permanent** basis and in return, you will receive a competitive salary of **£22,000 - £26,000 per annum**. The Enrolment Specialist will be primarily responsible for converting enquiries into our programme starts, processing learner information onto appropriate programmes, alongside general administrative duties required to finalise the starts.
Are you someone that
- Possesses influencing and creative thinking skills
- Demonstrates high levels of time management
- Persuasive, confident, articulate communicator, both written and oral
- Demonstrates a ‘can do’ helpful attitude always considering the needs of the customer first
- Confident to act on own initiative and be self-motivated.
- Enthusiastic and proactive in engaging with employers/learners.
- Comfortable working to targets
If so, this could be the role for you
**The Enrolment Specialist role**:
As an Enrolment Specialist, you will possess extensive knowledge of the programme offering to diagnose potential learner needs and make recommendations onto programmes that meet their requirements. You will be there to support learners if they encounter queries during their enrolment process and the initial stages of the course. The duties will include:
- Follow up leads received through online referrals (as well as from other referral sources) via telephone, asking engaging questions to diagnose potential learner needs and encourage sign up (this may involve making 40-60 calls per day)
- Ensure completion of all start paperwork and Initial Assessments in accordance with compliance needs and STUK procedures.
- Keep up to date with all course offerings and inform potential learners of options available to them
- Work to targets and provision of daily, weekly, and monthly reports to reflect performance against set company targets and forecasts.
- Track and trace of AEB starts which are incomplete to ensure they convert to full starts.
- Investigate any issues relating to learner starts and support in resolving any complaints
**What we’re looking for in our Enrolment Specialist**:
- Level 2 (e.g., GCSE or equivalent) qualifications in English and Maths
- Experience of telesales / learner recruitment
- Administration and customer service experience in a fast-paced environment
- Knowledge of MS Office (all packages).
- Knowledge of government funded training programmes (AEB, Traineeships etc) would be an advantage
**Who are Skills Training UK?**
Skills Training UK is an award-winning company at the forefront of skills delivery, policy and thinking. The work we do, as you will see from our success stories, is something we are proud of. Offering an alternative to mainstream education, with choices in commercially driven courses that help individuals develop industry knowledge, we do more than deliver Apprenticeships.
Founded in 1992, we have a proven track record of developing and delivering high-performing training programmes to meet individual employer needs. We work with major UK employers and have been recognised for our highly effective programmes and consistent performance across multiple contracts.
**Benefits you’ll receive as our Enrolment Assessor**:
- 24/7 Employee Assistance Programme
- Pension Scheme and Life Assurance
- Cycle Scheme, Tech Scheme and Employee Discounts
- 25 days holiday plus bank holidays, increasing with length of service
- Three additional paid days between Christmas and New Year
- Refer a friend scheme - potentially receive £250
- A commitment to your professional development of 4 days per year (pro rata)
- Joining an award-winning provider who are committed to continuous improvement
Skills Training UK is committed to safeguarding and promoting the welfare of children and young people. _Applicants for all jobs will undergo appropriate child-protection screening including checks with past employers and the Disclosure and Barring Service (DBS) check to enhanced level, costs are covered by the company. This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020._
Are you ready for the journey? If you feel you have the skills and experience required to become our** Enrolment Specialist**, please click ‘apply’ today. We would love to hear from you
