Systems Support Specialists X2

**Purpose of the Role**

Exciting remote opportunities have arisen to join our IT Operations team as a Support Services Analyst and Business Solutions Specialist. These roles handle all day-to-day queries from our Acturis business users, providing expert guidance and supporting the business in improvement initiatives. There will also be project work supporting our new and existing business partners to achieve the optimum use of Acturis to ensure regulatory and business requirements are met alongside best practice.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

- Develop and maintain a good working knowledge of Acturis to handle day-to-day enquiries from users of Acturis to assist with:

- Defects and system errors
- Routine Queries
- Change requests
- Provide industry knowledge and technical systems expertise to assist brokers and partners in improving Acturis to maximise productivity and revenue, by improving processes thereby increasing their profitability.
- Provide expert guidance and support to business improvement initiatives.
- Assist in developing and managing software house relationships.
- Identify areas of improvement through reporting & analysis.
- Provide on-site consultations for System Health checks, identifying requirements for training.
- Supporting users and business partners through system change, working alongside the software houses ensuring a smooth transition from existing system and minimising disruption to the business.
- Support system administration tasks.

**Who we are looking for**

These opportunities are for experienced Acturis super users who are willing to work as part of a team and manage stakeholders at all levels. We are looking for those who have:

- Extensive Acturis experience - not just as a broker/user but in supporting the technical workings and processes of the platform.
- A good understanding of the insurance broking environment and processes, including client side financial transactions.
- Good working relationships with software houses and clients/partners.
- Strong stakeholder management and communication skills.
- Technically competent and the confidence to build credibility amongst senior stakeholders.
- Ability to handle multiple workflows.
- Project management and systems testing experience would be preferred, although not essential.

You will need to be a self-motivated highly organised team player who can use their initiative to get tasks completed, accurately and to tight deadlines. Some travel to sites will be required as per business requirements.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.

**Job Types**: Full-time, Permanent

**Salary**: Up to £45,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- What is your salary expectation?
- Do you have experience of Acturis (as a super user or systems support specialist)?

Work Location: Remote

Reference ID: ARDUX726978 and ARDXW789640