Application Support Specialist

2 weeks ago


Remote, United Kingdom White Hat Gaming Full time

**About White Hat Gaming**

Founded in 2012, White Hat Gaming (WHG) is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 600 specialists, we provide market-leading content, including Kambi Sportsbook and over 100 leading games providers.

We promote and foster a highly collaborative environment, offering complete flexibility and autonomy to our people. As we grow rapidly, we continue to maintain a start-up atmosphere where we help each other and take a holistic approach to our day-to-day responsibilities.

**In Summary**:
Become an expert in the WHS studios system and support the day to day operations supplying the best Casino Content to the biggest Operators in the US Market. As an Application Support Specialist, you’ll be working within our engineering team ensuring smooth delivery of our software and content**.**

**The Job**:

- Conduct customer, game, configuration and software deployments.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues.
- Be a point of contact for support issues (during business hours).
- Providing technical guidance to teams within the organisation.
- Coordinate stage and production releases with the appropriate teams.

**What you already have**:

- A passion for technology and desire to learn.
- Experience with Windows based systems
- Database experience
- A background in the casino/gaming industry in a technical/support role

**Nice to have**:

- Experience in automation
- Experience in AWS

**What we offer**:

- A fully remote and flexible working schedule. *Cape Town residents will be office-based.
- Generous time off varied based on the country of residence.
- Training on the job.
- Opportunity to progress within the company, not limited to one department or team.
- Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: Remote



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