Property Visits and Viewings

The objective of this role is for the role holder to visit properties within the company’s portfolio to show to prospective tenants for letting purposes or to report on property condition whilst adhering to correct processes and procedures. The requirement is for part-time 24 hours per week (specifically to cover Tuesday and ideally on a Tuesday, Wednesday and Thursday/Friday however, can offer some flexibility on days).

**Role responsibilities**:

- Representing the company in a friendly and positive manner and smart appearance, often being the first point of contact for prospective tenants.
- Answering any questions relating to the property and letting process (some questions may need to be redirected to the office-based lettings team).
- Monitoring viewers whilst in tenanted properties to ensure existing tenants’ property is undisturbed and protected.
- Using initiative when showing applicants around, (e.g. with regards to health and safety).
- Key management. Ensuring property is secured upon departure (locks must be left exactly as found - and reported to SPM Property Manager if unsecured whilst tenant is out).
- Distribution of SPM marketing material in common stair and adjacent properties.
- Liaising with Head of Property Visits and Property Managers with regards to issues, condition of property, as and when required.
- Liaising with viewers if running late or contacting them if they do not turn up to a viewing. If time does not allow for this, then contacting the office to advise and request the calls be made by another team member.
- Submitting relevant forms after each visit.
- Carrying out routine property visits to report on the condition of the property and reporting and issues, to ensure our tenants and properties are safe.
- Pre-tenancy checks as required prior to new tenants moving in.
- Responsibility for ensuring that you have all relevant paperwork and keys needed for that day.
- Attendance at scheduled Team Meetings.

**Person specification**:

- Speak and write fluent English with evidenced Right to Work in the UK. A command of other languages is of benefit, but not essential.
- A full, clean driving licence is required with no more than 3 penalty points. Minimum of 2 years of driving experience is required. We have a fleet of Company cars which our Team Members drive when visiting propertiesproperties.
- Good navigational / geographic knowledge of the Edinburgh and Lothians area.
- Creative thinker who can demonstrate innovation to our SPM working environment.
- Experience in property lettings/estate agency is ideal but not necessary. Training will be provided by an experienced SPM Viewer.
- Able to innovate and identify improvements to the service offered.
- Knowledge of GDPR and Office 365 and TEAMS is also desirable.
- Alignment to our Core Principles, Values, Mission and Culture.
- Keen eye for detail and good timekeeping.
- People person.
- Self-driven to complete tasks - able to work on own as well as part of a team.
- A positive problem-solving attitude towards role especially when challenges arise and being professional at all times.

**Key performance indicators and Outcomes of the Rolein this role are**:
The 3 core measures and principles are keeping everyone **Safe** and **Happy** while keeping our company **Sustainable.**
Accurate document management with progress to a paperless environment.

Accurate data management with files correctly named and located in the Team folder, employment a quality check of data.

**Working Hours & Environment**
- Full-time 40 hours per week between 08:00 - 17:00hrs, 08:30 - 17:30hrs or 09:00hrs - 18:00hrs(including 1 hour’s unpaid breaks).
- This position will be based at our Edinburgh central office however the role will require ad-hoc travel to other locations.
- Flexibility will be expected with regards to hours of work to suit the needs of the business and colleagues.
- The role also requires 1 Saturday a month, on a rota basis - generally from 8.30am to 12.30pm pay for these days are included in annual salary and Saturdays can be swapped to suit.

**Benefits**:

- £1,000 pay increase upon achieving all 4 ARLA exams (pro-rata for part-time).
- Pension Scheme after 3 months (contributions matched by the company up to 5%).
- Company Health Insurance after 6 months (choice of 2 options WPA/Westfield Health) up to 5% of salary.
- Opportunity to participate in Profit Share Scheme after 12 months.
- 28 days paid holiday including all bank holidays plus 3 additional personal days per year. Holidays can be difficult to accommodate during the busiest periods.

**Company Continued Professional Personal Development Days (CPD)**
- The company will take the opportunity to close for up to 2-4 Saturdays per year and bring in speakers for continued professional and personal development to help develop our team. The cost of any external training will be covered by the company.
- ARLA level training will be provided with the opportunity to obtain the ARLA