Office Assistant

**Practice Support Assistant**

**Salary**: £9,975 per annum plus company benefits (£22,000 FTE)

Location: Harrogate, HG1 1TS

Contract: Part Time, Permanent

Shifts: 17 hours per week, over 3 days in the office, Monday to Friday, 1 hour break, working hours between 9.30am and 6pm

Work model: Fully onsite, with possibility for hybrid in future

**Williams Lea seeks a Practice Support Assistant to join our team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The Practice Support Assistant will perform practice support operations requested by Partners, Fee Earners and colleagues without direct supervision. This includes, file opening/closing, Indexing and bundling, data room management, AML and conflict checking, filing, archiving and deeds management and other duties as required.

Practice Support Assistants are accountable for establishing and maintaining an ongoing service based relationship with all service requestors and will be able to recognise and translate customer needs and expectations into a responsive service.

**Key responsibilities**
- File opening (including conflict searches and AML documents)
- Data room management
- Creating bundles/e-bundles (paginating, indexing and bookmarking)
- Delivering an exceptional electronic and hard copy file management service
- Uploading documents to portals and send enclosures to experts
- Updating CRM databases
- Returning or adding documents to existing client files
- Collating and sending documents to experts or clients, once approved
- Working with the practice management system to log and record documents
- Handling and administering closed files as requested
- E-Filing and file housekeeping
- Uploading and downloading documents from client management system
- Encrypting, creating and downloading information from disks
- Taking screenshots from disks to save to client management system
- Understanding and processing of principle documents
- Prioritising jobs and running them to meet customer requirements and deadlines
- Utilising appropriate paperwork for all work
- Ensuring that job requests are tracked on system properly before beginning new request
- Understanding and complying with corporate standards. Constantly seeking ways to improve operations and suggesting and implementing approved ideas
- Using of internal and external portals/systems
- Dealing with any customer enquires in a prompt and efficient manner
- Accepting requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
- Communicating with internal and external customers on job or deadline issues

**Personal attributes**
- Prior admin experience and reception experience is essential
- Exceptional standard of written and verbal communication
- Must be able too learn and adapt quickly, and are able to absorb information in a useful way
- Take ownership of tasks with mínimal supervision and follow through to completion
- Solutions focused
- Proficient multi-tasker
- Competent with the Microsoft Office suite

**The Package**:

- Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
- Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

**Job Types**: Part-time, Permanent
Part-time hours: 17 per week

**Salary**: £9,975.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Harrogate, HG1: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: R231000374