Customer Service Administrator

**About the role**
Role Purpose:
Taking calls from members of the public about highways issues. Providing a professional, efficient service with advice, guidance and logging requests in a timely manner. Providing administration services effectively & efficiently to support the department and contract.

FTC: 18 months.

**What you'll be doing**
- Provide callers with a excellent service, manage expectations, answer queries & provide information
- Ensure phones are always manned, providing a responsive service for all requests, offering information in a variety of methods, where possible providing a right first-time approach
- Ensure all requests for service are logged accurately and timely into our Confirm system and allocated
to the appropriate individual
- Develop solutions to the customer/client issues in a proactive manner, sign posting where required.

Timely processing of business-critical data:
- Waste Tickets/Trade Bags/Stock Sheets/Incoming and outgoing post/Purchase card Payments/Purchase Requisitions/Mi Vision/Newsquest Coordination & Payment
Burials/Work Info and Web Reports
- Diary management for meeting and training room bookings, travel and accommodation etc
- Maintaining appropriate supplies e.g. stationery, milk, tea, coffee etc.
- Filing, photocopying, archiving and binding as and when required
- Carry out daily departmental/office checks
- Undertake any administrative task to support the overall contract as and when required

**Who we're looking for**
You will have the following:

- Works well as part of a team and as an individual using own initiative
- Able to prioritize and manage own time effectively and work well under pressure
- Responsive to customer requirements with a positive can-do attitude, flexible to business needs
- Excellent communication skills both oral and written
- Proactive and has ability to make decisions
- Professional appearance adhering to company dress code
- Proactively builds knowledge through sharing knowledge, ideas and expertise with others.
- Good academic standard to include A-C in English and Math’s or equivalent
- Customer Service and Administration Experience
- Experience of Windows and MS Office to include Word, Outlook and Excel
- Experience of working with databases/data entry skills
- Demonstrable experience of working with ERP Systems or databases.

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the road to deliver the potential of the street: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK05866