Customer Service

2 days ago

Hereford, United Kingdom Warehouse 701 Ltd Full time

**Organisational Setting**

Warehouse 701 is part of the Wye Valley Group which offers a range of demolition, construction, recycling, and reclamation services. Warehouse 701 is a unique retail business offering a wide selection of reclaimed, salvaged, rare, and new items for home and garden, further enhanced by Merchant 701; a traditional builder’s merchant, with a range of new and reclaimed building supplies to trade and public customers.

In line with our continued expansion, we are now looking to recruit an experienced Customer Service & Administration Assistant from within the retail sector. Primary responsibilities will be to welcome new visitors and returning customers to the venue, and to support them with their buying requirements, along with routine administrative tasks in support of financial reporting and marketing activities.

The Individual

Duties & Responsibilities
- Meet and greet new visitors and returning customers, introduce the venue and explain layout and routing.
- Identify customer needs and offer guidance accordingly, seek to provide solutions and up-sell with complimentary products at every opportunity.
- Contribute to turnover and profitability targets by negotiating higher value deals within pre-determined parameters.
- Process sales through the till system.
- Respond positively and effectively to customer needs and deal with complaints pleasantly and in a timely manner.
- Prepare daily financial sales reports and circulate to Management.
- Support both businesses with additional administrative tasks as necessary, review current procedures and offer ideas for improvement where appropriate.
- Assist with company-wide stock take as and when required.
- Be vigilant and report any Health & Safety issues to a Manager immediately.

Skills, Knowledge & Experience
- A good standard of secondary and/or further education.
- Proven sales, supervisory, and/or administrative experience within the retail sector is highly desirable.
- Customer focused.
- Results driven, team player.
- IT proficient (MS Office).
- A positive and friendly attitude.
- Excellent communication skills, with a diligent and methodical approach.
- Ability to work under pressure, be self-motivated and flexible.
- Good people skills, confidence, and ability to approach customers.
- Reliable with excellent time management skills

Working Hours
- Five days per week including Saturday, Monday to Friday 0730 - 1700, Saturday until 1600, one weekday off, (flexible), in lieu of Saturday working (40 hrs per week exc. breaks)

Salary & Benefits
- £12.50 per hour, some flexibility depending on experience
- Full time permanent position
- Workplace Pension Scheme
- Life Insurance
- 28 days holiday (including Bank Holidays)
- Free on-site staff parking
- Staff discounts
- On-site café

Application Process

Work Location: In person

Application deadline: 11/10/2024

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