Customer Service/ Office Administrator

6 days ago


Hereford, United Kingdom Hereford 4x4 Limited Full time

**Customer service/ Office Administrator**

Full time employment

Monday to Friday, 8.00am to 5.00pm

Job based in Hereford, Herefordshire.

Hereford 4x4 Ltd, is an independent garage specialised in Jaguar and Landrover vehicles providing all aspects of maintenance, services, and repairs.

We have built a very strong reputation: We are passionate on what we do and take pride in delivering outstanding service to our customers.

We are currently looking to recruit an experienced Customer Service/ Office Administrator to join our team.

You will have a previous experience in a similar role (2 years minimum ideally).

You will be supervised by the Workshop Manager who has 40 years of experience in the motor industry.

**Duties**:

- Preparing parts and paperwork for daily tasks
- Anticipating requirements, placing orders, verifying delivery and invoices, stocking items, dispatching spares parts to workstations.
- Maintaining workshop parts and supplies by checking stock every week/ month to determine inventory levels
- Keep calendar up to date (booking, holidays )
- Keep customer database up to date with customers and vehicles profiles
- Provides monthly sales results by preparing sales tracking reports
- Managing courtesy cars and maintain in good condition.
- Maintaining office and workshop equipment by completing preventive maintenance, calling for repairs, monitoring equipment operation, ordering proactively supplies.
- Keep updated and file documents as per Health and Safety guidance
- Contributes to the team effort by accomplishing related results as needed
- Marketing: Promote via Social Media (Facebook and Instagram)
- Inviting customers to post their review on google

**Skills & Qualifications required**:

- Customer service/ Office Administration experience (2 years minimum ideally)
- Telephone skills
- Typing, Writing communication skills
- Verbal communication
- Customer focus
- Professional
- Adaptable
- Punctual
- Reliable
- Self-motivated
- Confident
- Positive attitude
- Handle pressure
- Team player
- Attention to detail
- Microsoft Office skills (Excel, Word...)
- Clean Diving licence
- Marketing/ Social Media skills (Facebook, Instagram) would be ideal but not essential



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