Sales Administrator

1 day ago


Ossett, United Kingdom Dream Doors Wakefield Full time

Dream Doors Wakefield who are part of the UK’s leading and award-winning Kitchen makeover company are now looking to recruit for a Full Time Showroom Administrator in Ossett to join our vibrant family run company. The role will be a varied one working as a team with full training and support within the kitchen makeover industry.

**THE ROLE**

**SALES**

You will be also be required to meet and greet customers within the showroom showing them products and services on offer e.g. Kitchen doors, worktops, handles etc

Guide customers through the customer journey from initial enquiry to completion.

Taking phone calls from potential and existing customers and suppliers

Handle complaints in a professional and articulate manner.

**Order Management**
- Use the order management system and Outlook to accurately process, track, amend and update customer orders
- Operate the Order Management System to:

- Process, edit, update, and manage online orders
- Provide information updates to existing customers (status updates, tracking information or reporting)
- Process retail orders onto inhouse systems and proactively manage associated paperwork
- Reporting any stock/delivery/dispatch issues as soon as they are discovered
- Manage product returns process and facilitating collections
- Booking in deliveries of customers kitchens and appliances onto the premises

**Customer Service**
- Maintain relevant systems
- Work professionally and collaboratively with internal colleagues and departments

**General Duties**
- Ensuring showroom clean and tidy at all times
- You will also be carrying out general admin duties e.g. quotations and other admin work as required
- This is a full time role which includes Saturday's
- Working as a part of a small team, the role will require helping out in all departments as business dictates
- You will be working from the Wakefield branch

**THE PERSON**
- Good educational background (ie NVQ, A Levels)
- Good written and excellent verbal communication skills
- Have experience in working with targets and deadlines.
- Strong eye for detail
- You MUST have excellent customer service skills with great customer facing skills
- Hands on and happy to help within all departments
- Live within a commutable distance to the Wakefield showroom

**THE PACKAGE**
- Upto £21,000 per year depending on experience
- 20 days holiday plus bank holidays.
- Pension Scheme

**Job Types**: Full-time, Permanent

5 days Per week - Tuesday to Saturday.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Salary**: £16,558.00-£21,148.00 per year

Schedule:

- Monday to Friday


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