Trainee Case Manager Apprentice

1 week ago


Dunfermline, United Kingdom QA Ltd Full time

**Company Overview**

As their name would suggest conveyancing is what they do at **Your Conveyancer**. Residential conveyancing and specifically purchase, sale and remortgage is their core business and indeed it is all that they do unlike most legal firms whereit is usually an adjunct to other legal services

**Key Responsibilities:**
- Answering all incoming claims enquiries from customers and log information onto Solcase and Visualfiles (case management system)
- Obtaining detailed and accurate statements and logging onto internal Your Conveyancer database
- Liaising and communicating with clients, lenders, estate agents and solicitors
- Assessing the validity of documents and organising paperwork to ensure the case can progress in a timely and accurate manner
- Using computer programmes such as Word, Excel, MS Outlook, and PowerPoint
- Answering clients phone calls in a polite and professional manner

**Required Skills**:

- Organisational skills
- Ability to work well individually and as part of a team
- A proactive forward-thinking attitude
- Ability to manage client expectations
- Good attention to detail
- Ability to work well in a face paced, busy environment.
- Excellent communication and presentation skills, both written and verbal
- IT literate (Word and Excel)

**Additional Information**:

- Salary - £14,000 (Performance salary reviews)
- 9AM - 5PM, Monday - Friday
- Progression routes available.



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