Digital Operations Apprentice

VITEC’s UK division is based in Dalgety Bay, Scotland, a leading IPTV, and digital signage provider worldwide. Our values and solutions have formed the foundation of a reputation which has allowed us to build a global list of recognised customers.

Already an engineering centre, Dalgety Bay has expanded to be one of two core shipping hubs for VITEC worldwide. Our reach includes a presence on every continent, providing multilingual sales and support around the world via a supportive and highly valued network of customers, channel partners and consultants.

**Overview**:
**Are you looking for a rewarding career in Customer Operations?**
VITEC might just have the opportunity for you. We are looking for an Apprentice to join our fantastic friendly team in our Dalgety Bay office.

The Customer Operations Apprentice position offers on the job learning that enables you to gain practical skills, experience and knowledge. VITEC apprenticeships are fully supported by QA - A recognised UK based Training provider.

This role supports the Customer Operations Team with the processing of customer sales orders from receipt of customer Purchase Order (PO) through to releasing the order for shipping.

**Responsibilities**:

- Plan and coordinate the processing of customer sales orders from receipt of customer PO through to releasing the order for shipping. This involves, but is not restricted to:

- Becoming an expert user on Salesforce and Epicor
- Providing digital support on Salesforce and Epicor for the Customer Operations Team
- Issuing of Service Level Agreements (SLA) Contracts via Epicor and tracking that these are completed to the timescale set
- Following up and monitoring returns of loans and Return Material Authorisation’s (RMA)
- Processing and issuing of customer Non-Disclosure Agreement (NDA) and logging records on Epicor
- Updating Key Performance Indicators (KPI) trackers using MS Excel
- Checking data and providing operational support to the Support Plan Manager

And any other appropriate tasks as required.

**Desired skills and personal qualities**:

- Excellent communication skills
- Ability to provide excellent customer care internally and externally with a genuine willingness to help
- Trustworthy, discreet and reliable with a positive attitude
- Be hard-working and willing to take on new tasks and responsibilities
- Strong attention to detail
- Willingness to learn
- Enthusiasm

**Qualifications**:
Enrollments in relevant training courses with QA during the one-year apprenticeship is expected and full support and guidance will be provided.

**Salary**:
£15,000 per annum.

**Working week**:
Monday - Friday,
9:00am - 5:00pm,
37.5 hours a week.

**Benefits**:

- 33 days holiday entitlement
- Holiday purchase scheme
- Group pension scheme
- Discounted gym membership
- Bike to work scheme
- Electric car scheme
- Plenty of training and development opportunities
- Counselling service
- Referral scheme

**Future prospects**:
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average.

**Important information**:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at **SCQF Level 6.**
If you are interested in starting your career and receiving a work based qualification at the same time, **APPLY NOW