Data Officer

Job description

**Data Officer**

**Location**:London (split between working at home and the London office, 2 days per week)

**Salary**: £32,500 per annum, plus £312 Home Worker Allowance pro rata

**Job Type**:Full Time, Permanent

Our client is the leading stillbirth and neonatal death charity and exists to reduce the number of babies dying and to support anyone affected by the death of a baby, before, during or shortly after birth.

The charity works in partnership with professionals, trusts and health boards and offers a range of training programmes and bereavement care resources to ensure that every bereaved parent and family receives the best possible care wherever they are in the UK.

**The Role**

The charity is looking to recruit a dedicated and enthusiastic person to join their Finance & Resources team to help them deliver an exceptional service to their supporters. This is a key role which will help them to promote the company’s vision; a world where fewer babies die and when a baby dies anyone affected by the death receives the best care and support for as long as they need.

Main Responsibilities
- Manage imports for the Fundraising team, including Fundraiser registrations and online fundraising pages (predominantly but not limited to JustGiving, Enthuse, and Facebook Giving/GivePanel) and ensure all donations and data are imported accurately onto the supporter database.
- Work with suppliers to ensure all imports are as efficient as possible and meet month end and team KPIs.
- To work with the Supporter Care Officer - Income Processing to ensure all donors and payments are captured onto the supporter CRM.
- Process all regular giving income including managing Direct Debits, standing orders and automated bank transfers as well as responding to any associated enquiries.
- Process all new or amended Direct Debits received by Sands in an accurate and timely manner, acknowledge all new or amended direct debits in accordance with the Direct Debit legal requirements.
- Develop and deliver a range of reports and analysis to inform future charity activity, including strategies to grow individual giving.
- Take ownership of assigned processes and cross train with other Data Officers to ensure business continuity.
- Process Documentation - Ensure all processes are accurately documented and documentation is kept up to date.
- Continuous Improvement - working with the rest of that Data Team to regularly review processes and identify opportunities to improve and streamline processes.
- Maintain a working knowledge of all Data Team processes to ensure business continuity and holiday/absence cover.
- Post Processing - the post holder will be required to travel to our office to open and process the post at least twice a week.

**Qualifications/Skills**
- Relevant experience of working with or managing and developing fundraising CRM’s, experience with Access Group’s Charity CRM (ThankQ) would be an advantage
- Good experience and understanding of working within the charity sector
- Knowledge of direct marketing techniques and data segmentation
- Good understanding of Microsoft Excel. In addition, PowerQuery and PowerBI is desirable
- Ability to manipulate and clean data identifying and resolving data anomalies
- High level of computer literacy skills, in particular to MS Office packages especially Excel
- Good communication skills, including the ability to deal appropriately and professionally with a range of people, including members, supporters, bereaved parents, staff and volunteers - both written and by telephone
- Ability to write clearly and accurately
- Ability to research, analyse and interpret information
- Numeracy skills and the ability to work within established financial procedures
- Good level of understanding of the General Data Protection Regulation (GDPR) to help the charity ensure compliance at all times
- Ability to deliver training to team members
- Be a logical thinker who takes pride in their attention to detail
- Strong IT skills including the use of basic software
- Must have outstanding attention to detail
- Maintain a high level of confidentiality regarding sensitive and confidential information
- Ability to commit to and work within the aims, principles and policies of the charity
- Ability to promote the charities’ vision and values, distinct from any personal opinions
- Ability to work occasional evenings and weekends and to undertake occasional travel throughout the UK (including volunteering for 2-3 fundraising events per year)
- A good general level and standard of education is required

**Company Benefits**
- 28 days annual leave per annum pro rata, plus Bank Holidays
- Access to the Bupa Employee Assistance service
- Pension Scheme
- Life Insurance
- Flexible Working
- Maternity #pay
- Leave for the death of a baby or pregnancy loss
- Cycle to work scheme

**To Apply