Customer Service Support
2 days ago
**Customer Service Advisor
Retail Head Office
Stockport
£21,500 - £23,000 + Package**
Zachary Daniels Recruitment has an exciting opportunity for an experienced customer service advisor to join an exciting business in their head office in the Stockport area. We are looking to recruit in the customer service support team who can commit to a fulltime role and work for an amazing business.
We want to recruit a customer service team who have energy, enthusiasm and want to be part of a growing team that is going to deliver outstanding service day in, day out. To be considered for this role it is preferred that you have a strong customer servicebackground in a contact centre or experience within a retail environment.
**Key responsibilities as a customer service advisor**:
- Ensure the delivery of an exceptional customer experience for each and every customer
- Experience of webchat/live chat is an advantage but not essential
- Must be responsible to manage customer correspondence via social media interactions
- Manage any general admin duties including, refunds and claims and daily contact with our transport couriers
- Always follow the escalation process for escalated phone calls, social media complaints or written correspondence
**Who we want**:
- Customer focused for every customer interaction
- Possess an outstanding telephone manner
- Able to work as part of a team and contribute
- Passionate about your career and the company you work for
- Well developed written communication skills for customer interaction
- Excellent interpersonal skills and enthusiasm
- Must be calm under pressure
- Flexible to work the hours to support the business
If you are a customer service administrator or customer service advisor or a call centre inbound advisor with a background in retail or contact centres then we want to hear from you. This is an exciting opportunity to join a new team at an exciting timefor our client, they are performing exceptionally well.
**What will you be given;**
- Working hours will be full time between Monday to Friday
- One Saturday per month.
- Salary starting at £21500 and increasing to £23,000 after probationary period.
- Staff discount
- Pension
- On site car parking
- And more...
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & Logistics
**BBBH24699
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