Customer Service

3 days ago


Stockport, United Kingdom Search Consultancy Full time

Customer Service Advisor - Stockport

**Salary**: £20,000 plus quality led bonuses between £4,000 - £10,000 per annum
Position: ?Full-time, Permanent
Hours: Monday - Friday between 8am - 7pm with 1 weekend in 5 - £120 weekend allowance
Start date: 4th April
This position will be based in the office
- Looking to progress your career with a very competitive salary?
- Do you enjoy delivering excellent customer service?
- Do you like resolving problems and coming up with solutions?
- Do you enjoy working in a fast-paced environment?
- Would you prefer to work in a friendly office environment
If yes please read on because this position will be for you
As Customer Service advisor you will effectively and professionally resolve client/customer enquiries within a timely manner and ensure the best service is provided to all customers.
- To provide an effective and professional service to all customers
- Delivering the right outcomes for customers
- Effective handling of complaints, delivering resolutions and customer satisfaction
- Taking inbound calls in a timely manner
- Identify customers' needs and demonstrate effective problem-solving techniques
- Build growing and sustainable relationships by going the extra mile
- Maintaining accurate and up to date records and systems
What we are looking for
- At least 12 months experience working within a contact centre environment
- You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills
- Good problem solving skills
- Able to manage your time wisely to meet call handle time, and work to quality targets
- Excellent communication skills
- Ability to multi-task and use various systems whilst engaging with customers over the phone
What benefits you will get
- 22 days holiday
- Fantastic bonus opportunities
- The chance to win holidays for you and a plus 1
- Amazing reward and recognition schemes
- Weekend working allowance
- Fun and positive working environment
Please APPLY NOW for an immediate telephone call, all interviews will be face to face with the client


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