Customer Service Advisor

2 weeks ago


StokeonTrent, United Kingdom Retail Knows Why Full time

Customer Satisfaction is our obsession, so come and brill your excellence to our team to help us achieve a Best in Class and consistent service delivery to all consumers regardless of which channel they may choose to contact the organisation.

**Responsibilities and Duties**:

- Processing customer return requests and warranty claims
- Communicating with internal and external departments regarding repairs and spares
- Contacting customers or other departments within the company with issues that arise

**Skills & Desirables**:

- Customer Service experience essential
- Commitment to providing outstanding customer service
- Excellent communication skills, both written and verbal
- Attention to detail, can-do attitude and willingness to go the extra mile for the customer
- Ability to co-operate with the team to assist customers and colleagues
- Knowledge of relevant software packages (Word, Excel, and PowerPoint)

**Company Benefits**:

- Starting Salary : £22,500 - rising to £23,500 post successful completion of a 6 month probation period
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Complimentary drinks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Company Annual bonus scheme based on company performance and individual

Come and join us to celebrate 35 years of business



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