Customer Service Officer

4 days ago


East Midlands, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this. Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join #TeamEMR as a multi-skilled Customer Service Officer at **East Midlands Parkway** station.

**About the role**

As a Customer Service Officer, you will:

- Dispatch trains in a safe and timely manner
- Provide customers with advice and guidance
- Support with security searches at the station
- Be pro-active and visible to customers at all times
- Assist customers boarding and leaving trains as required

If this sounds like something you're interested in, we want to hear from you

**As well as a competitive salary, we’ll also offer you**:

- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- and many more


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