Customer Services Executive

Join to apply for the Customer Services Executive role at Reconomy ConnectAt Reconomy Connect, we are changing the way the world thinks about waste. By bringing together several of Reconomy's market‑leading brands and specialist services, we are leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals – while driving real change.As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste‑management solutions.Our Success Is Built On Four Core ValuesCommunity: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.About The RoleReady to join a high‑performing and growing team that’s changing the way the world thinks about waste?We’re looking for motivated problem‑solvers and people‑people who thrive in fast‑paced environments and love making a difference.What You’ll Be DoingBuild strong relationships with our UK‑wide partner network through clear, confident communication.Investigate and resolve customer queries with care and precision, using Salesforce to track and deliver outstanding service.Take ownership of your workload, supported by regular one‑to‑one meetings with your manager.Negotiate with suppliers to secure competitive rates and deliver best‑in‑class waste solutions.Keep customer records accurate and up to date, ensuring smooth operations across the business.Use your growing industry knowledge to offer bespoke solutions that meet client needs without compromising on service or sustainability.What We Need From YouProven experience in delivering outstanding customer service.A proactive approach, with a strong sense of ownership and the ability to take initiative.Confidence and professionalism in handling complaints effectively.Excellent time‑management skills, especially in a fast‑paced environment with high volumes of inbound and outbound calls.Strong communication skills, both written and verbal.Experience working towards deadlines, targets, and KPIs.High attention to detail and proficiency in Microsoft Office applications.Ability to work independently while contributing positively to a team environment.Additional Job InformationFull‑time, office‑based in Newark.40 hours per week, Monday to Friday. Saturday and bank holiday working required on a rota basis.What We OfferHolidays and birthday leave: Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.Volunteering day – 1 paid day per year to support local charities.MyPerks platform: Access a wide range of discounts, cashback offers, cycle‑to‑work scheme, gym membership discounts, mortgage advice, and skip hire discounts.Financial & family support: Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.Health & wellbeing: Flu jabs, eye care vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders.Employee referral programme – recommend great talent and earn a reward.Long‑service awards – celebrating your milestones with us.Reward & recognition schemes – recognising and celebrating achievements across the business.Employee voice: Regular My Voice surveys and follow‑up check‑ins to drive meaningful change. #J-18808-Ljbffr