Customer Liason Officer
6 days ago
Job Advert: Resident Liaison Officer Location: NottinghamJob Type: Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is an ongoing position, offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently. Key Responsibilities Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process. Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication. Helping tenants understand their rights and responsibilities during home improvement work. Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking. Assisting with tenant engagement initiatives, fostering positive relationships within the community. Essential Skills & Experience Previous experience in a tenant liaison or customer service role, ideally within social housing or property management. Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects. Excellent communication skills, both verbal and written. Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically. Organisational skills and the ability to manage multiple tasks. A proactive, positive attitude and a desire to improve tenant satisfaction. Ability to work independently and as part of a team. Desirable Qualifications Experience specifically within social housing or property management sectors. Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance. Understanding of housing regulations and tenant rights. Why Join Us? The potential for the role to become permanent based on performance. A supportive work environment with opportunities for personal and professional development. A chance to make a real difference in the local community, particularly in improving tenants' homes. How to Apply If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you Please submit your CV and a brief covering letter outlining your experience and suitability for the role to. #J-18808-Ljbffr
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Customer Service Officer
6 days ago
East Midlands, United Kingdom East Midlands Railway Full timeWe are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...
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Dynamic Temporary Administrator
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East Midlands, United Kingdom TipTopJob Full timeA leading recruitment agency in Derby is seeking a confident and organised Administrator to support day-to-day administration and customer service duties. The ideal candidate will have good MS Office skills and a professional telephone manner. Responsibilities include handling calls, managing queries, and performing general administrative tasks. Applications...
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Security Officer
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Security Officer
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East Midlands, United Kingdom Samsic UK Full timeSecurity Officer Location : Newark Rate : 12.81 Shift Pattern : 3 on 5 off 2300-0700 About the Role As a Security Officer youll be the cornerstone of site safety conducting patrols managing access and responding to incidents with professionalism. Key Responsibilities Enforcesecurity officer protocolsfor access control and patrols Demonstratesecurity officer...
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Customer Service Coordinator
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Housing Officer
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Office Manager
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Housing Officer
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East Midlands, United Kingdom Stonewater Full timeLocation Home Based, covering Leicester Overview Passionate about people and places? Join us as a Housing Officer and be the difference in your community every single day. We’re now looking for a Housing Officer (known internally as Customer Partner – Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put...
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Compliance Officer
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East Midlands, United Kingdom Next PLC Full timeCompliance Officer About us You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70...
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Housing Officer in Leicester)
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East Midlands, United Kingdom Ad Warrior Ltd Full timeHousing Officer Location: Home Based, covering Leicester Salary: £29,000 per annum Passionate about people and places? Join us as a Housing Officer and be the difference in your community every single day. We're now looking for a Housing Officer (known internally as Customer Partner - Neighbourhoods) to join our Neighbourhood team to provide an exceptional...