Customer Care Consultant

**Location**

Hedge End

**Region**

Hampshire

**Category**

Toyota - Hedge End (STH)

(Service)

**Vacancy Type**

Permanent/Full Time

**Salary**

£9.50 per hour (based on a 42.5 hour week)

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep coming back to us while spreading the good news about their experience. As a Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey. Our ‘One Team’ approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, total customer ownership.

**Your day**
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
- Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries.
- Welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none.
- Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests.
- Start to embrace the Toyota customer journey and the way in which we want all our customer to feel when they interact with us, digitally or physically
- Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements.
- Assist the customer with understanding our unique in car technology and how to get the best performance from our Hybrid products. Be familiar and comfortable with the Hybrid Hero area in the showroom.
- Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome.
- Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers.

**Have you got what it takes?**
- Flexible and dependable: you are adaptable, dynamic, and competent, adaptable to change and can take on multiple projects comfortably. Willing to help your colleague’s even when under pressure or outside your area
- You can understand problems and think creatively to devise a satisfactory solution.
- You can swiftly gather information but use logical and intuitive thinking help you to a solution, not overly emotional.
- You are a great collaborator and so open to listening to new ideas and enjoy the opinions of others, communication and interaction will those around you is therefore key to your success and job satisfaction
- You are a positive and passionate individual and love what you do, approaching with zest and energy.

**What is in it for you?**
- £9.50 (based on a 42.5 hour week)
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

**Hours of Work**

Monday to Friday 08:30 - 18:00 (with 1 hour for lunch)

Some weekend work may be required in lieu of a day off during the week.