Customer Care Coordinator New Homes

2 weeks ago

Hedge End, United Kingdom U & P Ltd Full time

X2 Customer Care Coordinator to join one of our New Build clients based in Southampton. There is a Permanent position and a 12 month fixed term contract.

This role is to support the Head of Customer services managing all customer related issues, so no day is the same

As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will work as part of a teamto deliver exceptionally responsive repairs services to customers, liaising with contractors, colleagues, and customers.

You will need to have experience in working in a professional administration role, to be able to work independently and also communicate and work as part of a wider team. You should also have a great telephone manner and the ability to keep calm under pressurewhilst still being able to deal effectively and efficiently with a variety of customers and contractors.

A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 year's experience in Customer Service, telephone, admin-based roles.

You will need-- Intermediate to advanced level of proficiency with MS Office programmes.
- Experience in working in a fast paced customer service environment
- The ability to multi task and have good time management skills
- confident to deal with internal and external customers and Contracts.
- Head office based role - no remote working currently.

If you are interested visit the U&P website for more information.

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