Customer Service Advisor

7 days ago

Darlington, United Kingdom XPO Logistics Full time

Logistics done differently.

We are looking to bring on board a Customer Service Advisor to join a busy,
fast-paced team based at our customer site in Darlington, working Monday
- Friday.

We need someone that has a passion for speaking to people and not be scared
of juggling various tasks at any one time. If this sounds like something
for you then read on

Pay, benefits and more:
We’re looking to offer a salary of £23,794. In addition, we offer 25 days
holiday (plus bank holidays), as well as the option to buy additional days.
You’ll have access to a variety of high street discounts, as well as cycle
to work scheme, a workplace pension and many other perks.

What you’ll do on a typical day:

- Proactively seek to prevent issues and when issues do arise, find

out-the-box solutions to keep our service levels running to the
highest possible level
- Make outbound calls to customers regarding deliveries
- Take inbound calls from customers / drivers
- Monitor inbound/outbound call logs
- Other various office based duties

What you need to succeed at XPO:

- You’ll need to have worked in distribution and warehouse customer

service environment
- Be honest, reliable, flexible, and focussed
- Excellent communication skills in all forms & at all levels

Working experience of Microsoft packages such as Microsoft Word and Excel

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