Customer Services Advisor

3 days ago

Darlington, United Kingdom Darlington Borough Council Full time

Customer Services Advisor (Ref: POS000698)

Hours and Pay

**Salary**

£25,584 - £25,992 (pro-rata)

**Salary Band**

£20,001 to £30,000

**Post Type**

Temporary

**Hours Per Week**

Please see advert text

Job and Application details

**Categories**

Admin / Secretarial / Customer Services

**Directorate**

N/A

**Published Date**

26/06/2025

**Closing Date**

13/07/2025

Have you got what it takes, to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with releveant Legislation and Councils Policies.
Are you passionete about promoting encouraging and influencing others on the uptake of the Councils digiatal services.

**This is a temporary post for 12 months working Monday
- Friday 09.30am-14.30pm**

For detailed information on this role, please refer to the attached Role Profile and Supporting Documents.

If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on 07920877742 or Tina Howison Customer Service Senior Advisor on 07741180899.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club

**General Information for Applicants**:

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