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Query Management Clerk

2 weeks ago

Bolton, United Kingdom ao.com Full time

**About The Role**:
Our Query Management Team are looking for a Query Clerk to take ownership of all queries which include Delivery and RTMs for all categories within AO.

This is a role for someone with a natural inquisitive streak and who gets a thrill from problem solving Working within our UK Supplier Finance team, you will be responsible for the query management for all category invoices.

The UK Supplier Finance Team are a close-knit bunch, with a work hard, play hard attitude and they do a pretty god job of making sure they live by our fun value This is a varied and often demanding role so we need someone who is up for a challenge

We know we work better when we’re together, so all our AOers come into the office Monday to Friday. We collaborate more easily, have continual conversations, we’re more creative, give better support, and all this makes us more motivated and even better at what we do.

**Here's What You Can Expect To Be Doing**:

- Resolving both Supplier and RTM queries, ranging from price and quantity queries to invoices without a PO number and everything in between.
- Relationship management - building strong relationships with both external suppliers and internal departments, including the Trading Team, Purchase Ledger Team in Bolton and AO Logisitcs in Crewe to ensure that queries are able to be resolved in the most efficient and effective way possible.
- Query prevention on Purchase orders 250+ per month
- Handing high volumes of queries 50+per day
- DPD payments need to be matched each month
- Reconciliation of the RTM

**A Few Things About You**:

- Excellent interpersonal and communication skills
- Adaptable to business requirements daily/weekly/monthly within set deadlines
- Have a relentless passion for success and results
- Ability to work with mínimal supervision & use your own initiative when solving problems
- Accurate and eye for detail
- Good team working skills
- Good MS Excel skills

**A Bit About Us**:
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

**Our Benefits**:
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- 25 days holiday - earn more days the longer you’re with us, with the option to buy more too
- Carry any leftover annual leave into the next holiday year
- Free on-site breakfast
- Enhanced Maternity, Paternity and Adoption Packages
- 2x fully paid charity days a year
- Internal first approach to recruitment - you get first dibs on any new jobs across the business

To see all our benefits and perks, visit our AO Benefits page.