Customer Service Executive

2 weeks ago


Norwich, United Kingdom Lifeline24 Ltd Full time

**Job title Customer Service Executive**

**Hours: Full time & part time hours available**

**Shift pattern: Flexible shift patterns. Monday to Sunday. Early & late shifts.**

**Salary: £10- £15 per hour**

**Location: Bowthorpe, Norwich**

**About the company**:
Lifeline24 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

**About the role**:
Our Customer Service Executives are highly motivated, target-driven people with a passion for sales. This role is customer service focused however, progression is available through hitting your targets on inbound conversions as well as value per sale.
- **No cold calling is involved in this role. You may be required to follow up on warm leads such as referrals we have received from GP’s or Occupational Health**_

The main responsibilities for this role include:

- Talking to new and existing customers via inbound calls and web chat enquiries
- Explaining our service, and acting as an adviser, to help customers select the correct package
- Contacting customers to ensure their records are up to date.
- Achieving the expected call quality & sales related targets
- Meeting and exceeding personal and team targets, actively converting customer queries into orders.
- Up-selling additional products and services.
- Learning about new and existing products and the USP’s of each so that products and services can be tailored to customers depending on their individual needs and requirements.

**About the person**:

- Experience working in a sales-based role.
- Good standards of literacy and numeracy
- Adequate typing and IT skills
- A team player with a positive outlook especially when under pressure
- Meeting and exceeding personal and team targets and KPIs, actively converting customer queries into orders
- A track record of providing excellent customer service
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)

**About rewards and benefits**:
In return for your hard work, you will receive a competitive basic salary with fantastic company benefits including:

- Regular performance incentives. Recent prizes include: PlayStation 5 Console, £200 Virgin Experience Voucher, Amazon Vouchers, Nintendo Switch, £200 Buy a Gift Voucher
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Generous staff discount when you buy products from Zatu website or in their shop
- Employee referral bonus
- Further education/qualification contributions
- Company funded Employee Assistance Program through Health Assured for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- Discount on Residential Conveyancing and other legal advice

This is an exciting time at Lifeline24 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

**Job Types**: Full-time, Part-time

**Salary**: £10.00-£15.00 per hour

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Wellness programmes

Schedule:

- Monday to Friday
- Weekend availability



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